Telemetry Technician

Ivinson Memorial Hospital•Laramie, WY

About The Position

The Telemetry Technician continuously monitors real-time heart rhythms and waveforms for multiple patients. The role identifies normal rhythms, dangerous arrhythmias, false alarms, and equipment artifacts, and promptly notifies nurses about critical rate or rhythm changes. The technician documents rhythm strips, PR intervals, QRS durations, and patient status updates in electronic health records; coordinates with the healthcare team to support patient care, treatment, and services; answers telephone and intercom inquiries politely and directs information to appropriate personnel or family; and assists with clerical duties on the unit. Other duties may be assigned. The position requires a current, valid Basic Life Support (BLS) certification, or obtaining it within 60 days of hire and maintaining it throughout employment. A basic arrhythmia recognition course and EKG interpretation class must also be completed within 60 days of hire and maintained throughout employment. A high school diploma or equivalent is preferred, and previous customer service experience is preferred. The technician should have excellent customer service, communication, listening, organization, time-management, and problem-solving skills; be able to work effectively without immediate supervision and learn new computer software; protect confidential information; and demonstrate ethical and legal accountability.

Requirements

High school diploma or GED; a high school diploma or equivalent is preferred.
Current, valid Basic Life Support (BLS) certification, or obtain it within 60 days of hire and maintain it throughout employment.
Complete a basic arrhythmia recognition course and EKG interpretation class within 60 days of hire and maintain the credentials throughout employment.
Excellent customer service skills, including friendliness, tact, patience, empathy, and a helpful, professional attitude in person and on the telephone.
Ability to communicate effectively verbally and in writing with staff, managers, and the general public.
Effective listening skills.
Excellent organization and time-management skills, including the ability to establish priorities effectively.
Exceptional problem-solving skills.
Ability to work effectively without immediate supervision.
Ability to learn new computer software programs.
Ability to recognize and protect confidential information.
Demonstrate ethical and legal accountability for the position.

Nice To Haves

Previous customer service experience.

Responsibilities

Continuously monitor real-time heart rhythms and waveforms for multiple patients.
Identify normal rhythms, dangerous arrhythmias, false alarms, and equipment artifacts.
Immediately notify nurses of critical rate or rhythm changes, such as ventricular tachycardia or bradycardia.
Document rhythm strips, PR intervals, QRS durations, and patient status updates in electronic health records.
Coordinate with the healthcare team to provide patient care, treatment, and services.
Answer telephone and intercom inquiries politely and communicate information to appropriate personnel or family.
Assist with clerical duties on the unit.
Perform other duties as assigned.

Benefits

Full medical, dental, and vision insurance for benefits-eligible employees.
Paid time off.
Retirement plans, including 403(b) matching.
Employer-paid life and long-term disability insurance.
Yearly work anniversary pay increases.
Education reimbursement up to $5,000 annually.
Retirement plan participation for all employees.
Free certification classes.
Health and wellness discounts at local gyms.
Discounts at select mobile networks, local vendors, and Elitch Gardens.
Six free confidential, in-person counseling sessions annually through Pathways.
Free financial counseling services through WellCents.
Legal assistance and will preparation services.
Eligibility as an employer for the federal Public Service Loan Forgiveness (PSLF) program.