Telemetry Supervisor

Memorial Health • Springfield, MA

1d • $21 - $33 • Onsite

About The Position

Provides leadership, oversight and coordination of the functions and activities of the Telemetry department and is responsible for daily operations of the Telemetry team for all shifts including work assignments, performance monitoring, coaching and mentoring staff, and ensuring efficient use of resources.

Requirements

• High School Diploma or equivalent required.
• Minimum of one year of supervisory or leadership experience required.
• Achievement Orientation: A practice for surpassing standards of excellence. Standards may involve past performance (striving for improvement); objective measures (results orientation); challenging goals or redefining the nature of the standards themselves (innovation).
• Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.
• Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward.
• Impact and Influence: Ability to persuade, convince, influence or impress others to get them to go along with or to support change; able to understand others interests and motivations, to have a specific impact, effect, or impression on them and/or convince them to take a specific course of action.
• Innovation: Ability to approach one’s work and the organization in new and breakthrough ways, including applying complex concepts, developing creative new solutions, or adapting previous solutions in promising ways.
• Process and Quality Management: Ability to analyze and design or improve an organizational process, including incorporating the principles of high reliability, continuous quality improvement, and user-centered design.
• Team Leadership: Ability to lead groups of people toward shared visions and goals, from forming a team that possesses balanced capabilities, to setting its mission, values and norms, and holding colleagues accountable individually and as a group for results.

Nice To Haves

• Associate's degree or equivalent college coursework preferred.
• Certification in cardiac technology by the American Cardiology Association preferred.
• Successful completion of basic EKG-rhythm training.
• One to two years’ experience in medical field preferred.

Responsibilities

• Ensures fulfillment of mission and progress towards vision. Exhibits behaviors consistent with MHS values, and ensures strategic plan is cascaded throughout the organization to achieve desired business outcomes.
• Builds and maintains a cohesive team. Provides supervision, direction and support for assigned members of the team including onboarding of new colleagues, monthly updates, triaging of work, appropriate staffing level expectation setting, resource allocation and follow through of assignments. Interprets polices, objectives and operational procedures and represents them in a positive manner.
• Coaches and develops colleagues to their fullest potential, providing educational and developmental opportunities as needed. Equips colleagues to fully utilize the time, talent, technology, and resources available to them to ensure maximum effectiveness and efficiency. Manages full cycle performance management of colleagues, as supported by the Director. Develop and implement succession plans for team.
• Interacts daily with other departments (Nursing, Cardiology, etc.) to address and resolve any concerns related to the Telemetry department.
• Monitors productivity of the telemetry team through time cards and schedules, provides monthly summaries of department activity. This includes developing and maintain an accurate schedule.
• Identifies and evaluates ways in which to grow and optimize the Telemetry department, including but not limited to continuous evaluation of the department processes, staffing, use of resources and equipment and quality/safety initiatives. Implements and monitors improvements.
• Effectively manages large and small-scale projects. Exercises good project management discipline and rigor in managing tasks, deliverables and needed resources. Completes projects within prescribed timeline and budget. Ensures all scope changes are evaluated, communicated and approved by the appropriate parties prior to implementation. Evaluates implementations and makes adjustments accordingly.
• Maintains professional growth and development through continuing education, seminars, workshops and professional affiliations.
• Performs other related work as required or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED