Telemetry Lead

LiftOne•Nashville, TN

About The Position

The Telemetry Lead supports installation, troubleshooting, customer adoption, and training for advanced telemetry and automation capabilities across the LiftOne division. The role implements telematics across LiftOne’s customer base and proactively supports customers’ equipment by setting up units, resolving issues, and helping LiftOne employees navigate the telemetry information portal. The position provides on-site customer fleet demonstrations and onboarding, advises customers on product best practices, configurations, and architecture, and develops technical guidelines and training for technicians and employees. It also supports the telemetry troubleshooting call center and requires travel up to 50% to LiftOne branches and customers throughout the Southeast. This position has no supervisory responsibilities.

Requirements

Associate degree from a two-year college or university in a technical discipline.
Two years of telematics design and implementation experience, or four years of telematics troubleshooting and implementation experience.
Demonstrated capability using wiring schematics for troubleshooting and repair.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems involving varied concrete variables with limited standardization and interpret written, oral, diagrammatic, or scheduled instructions.

Nice To Haves

Experience in aftermarket service and/or parts.
SAP experience.
Experience with data analysis and reporting, including Excel and PowerBI.

Responsibilities

Provide on-site support for customer fleet telematics product demonstrations and onboarding.
Recommend product best practices, configurations, and overall architecture as a trusted customer advisor.
Identify and resolve telemetry reporting issues across the telematics fleet.
Develop installation and troubleshooting guidelines for technicians.
Train technicians and LiftOne employees in software and hardware troubleshooting.
Communicate with the Telemetry Team about installations and customer setup requirements.
Provide technical support to the telemetry troubleshooting call center for customer and technician requests.
Travel up to 50% to LiftOne branches and customers throughout the Southeast.
Perform other duties as assigned.