Telematic and Safety Campaign Technician - Heavy Equipment

Ring Power•Lakeland, FL

1d•Onsite

About The Position

This role involves conducting all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. The technician will wear proper personal protective equipment, attend and complete required training, and maintain a high awareness of applicable technical changes in the industry. A necessary set of tools is required for job performance to diagnose, disassemble, and assemble components to manufacturer's specifications. The technician will perform safety and priority product updates, pull SOS samples, install/troubleshoot/repair telematics components, and safety systems on customer or company-owned equipment. The role requires working in a neat and orderly fashion, constantly looking for ways to improve methods of work, work areas, and safety standards. The field service truck, if applicable, must be maintained in proper condition by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties. Required documentation must be completed utilizing appropriate software to document repairs performed on equipment and account for repair times. Job expenses will be monitored against standard jobs or defined repair scope, ensuring the supervisor is aware of any cost overruns prior to job completion. The technician should approach work in a positive manner, maintain conduct supportive of the work team, and set a standard for others. Contributions to team efforts are expected by accomplishing tasks on time while maintaining safety and quality expectations. Training and/or mentoring of others in the department may also be required. Other duties as assigned.

Requirements

High School diploma or GED
1-2 years experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid Driver License
Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Proficient in basic DC electrical fundamentals.
Job requirements frequently change requiring re-training once or more per year.
Job requires complex problem-solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Regular exposure to stresses (20-80% of the time).
Job frequently involves changes in priorities, complexity and/or quantity of work.
Work is scheduled during normal business hours with frequent requirements to work nights, holidays or weekends.
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).

Nice To Haves

Not Required but Highly Desired Criteria

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears proper personal protective equipment.
Attends and successfully completes required technician training classes.
Maintains high awareness of applicable technical changes in the industry.
Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
Perform safety and priority product updates, pull SOS samples, install/troubleshoot/repair telematics components, and safety systems on customer or company owned equipment.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Maintains field service truck, as applicable, in proper condition by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.
Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
Monitors job expenses versus standard jobs or defined repair scope and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Trains and/or mentors others in department.
Performs other duties as assigned.