Telehealth Triage RN
About The Position
WelbeHealth PACE helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. We serve the most vulnerable seniors with better quality and compassion in a value-based model. The WelbeHealth Advocate Nurse provides outstanding continuity of care when the PACE center is closed within their scope of practice. The WelbeHealth Advocate Nurse is accountable for answering phones after hours (evening, nights, weekends, and holidays), resolve logistical issues that arise both over the phone and during visits to participants’ residences or acute care settings, and consulting with other clinical staff on call, as needed. This role is different because WelbeHealth Advocate Nurses at WelbeHealth: Work fully remote and are not on call. Build relationships with participants rather than providing short-term care.
Requirements
- Graduate of an Accredited School of Nursing with an unencumbered RN license
- Nursing knowledge and skills necessary to treat frail, elderly participants and manage complex clinical situations
- Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
- Excellent clinical, organizational, and communication skills in settings with seniors, their families, and interdisciplinary team members
- Able to work assigned shift which may include days, evenings, nights, weekends, holidays, and overtime
Nice To Haves
- Ideally has triaging experience
Responsibilities
- Handle calls (inbound/outbound) as assigned, responding as appropriate within their scope of practice, and consulting with other clinicians, including on-call providers
- Coordinate telehealth meetings between participants and clinicians
- Ensure timely care delivery, as well as resolve basic issues, escalating to management as necessary
- Troubleshoot and effectively resolve logistical care delivery issues relating to aspects such as transportation, medication delivery, and hospital discharge when daytime care teams or responsible central teams are not available
- Support the clinical care and home health teams to manage smooth care transitions between settings (hospitals, skilled nursing facilities, etc.), escalating changes in participants’ conditions as appropriate
Benefits
- Medical insurance coverage (Medical, Dental, Vision)
- 17 days of personal time off (PTO)
- paid holidays observed annually
- 6 sick days
- 401k savings + match
- Comprehensive compensation package including base pay and bonus
- Additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
