Telehealth Technology Coordinator

TEKsystems•Baltimore, MD

6d•$20 - $25•Onsite

About The Position

The Telehealth Technology Coordinator (TTC) supports the efficiency, ease of use and reliability of telehealth and other connected care programs that occur in or originate from a Health facility. The TTC will bring telehealth devices to a patient’s bedside and facilitate such activities as teleconsultation with remote providers (e.g. palliative care, hepatologists, intensivists, ethics), inpatient remote rounding, family video visits with or without the care team, virtual interpreting services, post discharge remote monitoring and all other current/future inpatient telehealth related initiatives. TTC’s will also work with Information Services to track, troubleshoot, manage and maintain telehealth devices, ensuring optimal patient & staff experience. This position works with hospital leadership, including the CNO, VPMA, CNIO & Director of Patient Experience. This position also works closely with, as well as under the direction of the MedStar Telehealth Innovation Center leadership, in strategic planning, creating and implementing patient experience initiatives, optimizing administrative and clinical telehealth-related workflows, and helping with growth projects on behalf. Position will have data entry/support responsibilities and in person patient interaction! These functions are performed in accordance with MedStar Health’s philosophy, policies, procedures and standards. Supports the efficiency, ease of use and reliability of telehealth and other connected care programs that occur in or originate from a Health facility. Provides prompt, professional, compassionate patient and consumer support. In collaboration with the care team, coordinates and manages efficient patient flow using telemedicine practices. Works under the direction of the Telehealth Innovation Center and works closely with hospital leadership, including but not limited to, Nursing, Provider and Patient Experience. These functions are performed in accordance with philosophy, policies, procedures, and standards.

Requirements

1-3 years of healthcare experience, administrative healthcare experience, or recent bachelor's degree with an interest in healthcare.
1-3 years of medical administrative experience.
Tech savvy with ALL Microsoft Suite such as word, excel, outlook, etc.
Comfortable in a Patient Facing role.

Nice To Haves

Associates Degree Preferred not required

Responsibilities

Bring telehealth devices to a patient’s bedside and facilitate teleconsultation with remote providers.
Facilitate inpatient remote rounding.
Facilitate family video visits with or without the care team.
Facilitate virtual interpreting services.
Facilitate post discharge remote monitoring.
Work with Information Services to track, troubleshoot, manage and maintain telehealth devices.
Work with hospital leadership, including the CNO, VPMA, CNIO & Director of Patient Experience.
Work under the direction of the MedStar Telehealth Innovation Center leadership in strategic planning, creating and implementing patient experience initiatives, optimizing administrative and clinical telehealth-related workflows, and helping with growth projects.
Perform data entry/support responsibilities.
Engage in in-person patient interaction.