Telehealth Technician

Fast Pace Health•Franklin, OH

4d•Remote

About The Position

Fast Pace Health is seeking a highly skilled, experienced Telehealth Technician to provide clinical and administrative support for patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. The role supports telemedicine visits and patient follow-up while providing compassionate, responsive service in a friendly and welcoming environment. The position requires a technically proficient individual who can work remotely with a reliable internet connection and a secure, private workspace, navigate telemedicine platforms, and independently troubleshoot technical issues to support seamless virtual care. The Telehealth Technician helps prepare patient charts, assess eligibility for telehealth services, coordinate virtual consultations, document patient interactions, and complete clinical and administrative follow-up. The role also supports patient and provider communications, insurance verification, referrals, and the upkeep of a professional clinic environment. The technician must follow company procedures and applicable federal and state requirements, including HIPAA, and protect patient and business confidentiality.

Requirements

High school diploma or equivalent.
Must live in a Fast Pace Health service state, subject to the listed state exclusions.
Must have a reliable internet connection and a secure, private workspace for remote work.
Must be able to navigate telemedicine platforms and independently troubleshoot technical issues.
Must be able to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

At least 1 year of experience in a clinic setting, preferably urgent care.

Responsibilities

Provide clinical and administrative support for telemedicine visits in accordance with company policies and procedures.
Establish and maintain professional, supportive relationships with providers and patients through effective communication.
Prepare patient charts through virtual patient communication, generally by phone or video conferencing.
Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities and Fast Pace clinics.
Conduct pre-consultation questioning to assess patient eligibility for telehealth services based on company protocols and provider requirements.
Assist providers with virtual consultations by coordinating technology, confirming patient identity, and ensuring smooth communication during sessions.
Document patient interactions and chart information accurately, and forward completed charts to providers as appropriate.
Support clinical follow-up tasks, including pharmacy requests, obtaining pre-authorizations, and coordinating specialist referrals when directed by the provider.
Comply with federal and state regulations, including HIPAA, and maintain confidentiality of patient data.
Communicate regularly with team members and collaborate with remote colleagues to support patient care.
Maintain friendly, professional relationships with patients, coworkers, managers, and other employees.
Maintain office cleanliness and organization as needed, including patient and office spaces.
Follow company operating standards and promote a respectful culture of employee, employer, and business confidentiality.
Perform other duties as assigned by management.
Verify patient demographics, insurance, and financial information accurately and confidentially.
Verify insurance eligibility for telehealth visits and communicate relevant billing and collection policies.
Help answer calls, take messages, and ensure clear communication between patients and providers.
Facilitate follow-up communication so patients understand next steps, appointments, and required documentation.