Telehealth RN - Evergreen

MPF Federal

1d•$35•Remote

About The Position

MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join their 24/7 Nurse Advice Line, supporting veterans and their families from home. This role utilizes clinical expertise, empathy, and critical thinking skills to guide patients through difficult moments, offering a better work-life balance. The position involves assessing callers using evidence-based protocols, providing immediate care advice, offering health education, handling crisis triage, documenting interactions, and collaborating with a supportive team.

Requirements

5+ Years of Recent Hands-On Acute Care RN Experience
ER or Med-Surg strongly preferred
Current Compact RN License in good standing from the state you are physically in
BSN Degree from an accredited American university
Confidence with phone-based care and multi-screen computer systems
Strong clinical judgment, emotional intelligence, and documentation skills
A mission-first mindset and passion for serving military-connected communities
Must be a U.S. Citizen
Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable)
Quiet, distraction-free home office space with a door for HIPAA compliance

Nice To Haves

Experience with behavioral health, mother-baby, and/or peds
Past work in telehealth, triage, or call center nursing
Familiarity with military healthcare systems or VA patients

Responsibilities

Triage Symptoms: Assess callers using evidence-based protocols
Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
Offer Health Education: Counsel patients on medications, test results, and chronic condition management
Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs