Telehealth Nursing

Emory Healthcare•Tucker, GA

2d•$43 - $50•Remote

About The Position

The Virtual/Telehealth Registered Nurse (RN) is responsible for providing high-quality patient care using virtual platforms. The RN utilizes their clinical expertise, critical thinking, and evidence-based practices to assess, triage, and support patients remotely. The role requires proficiency in telecommunication technologies, the ability to apply clinical algorithms and protocols, and a strong understanding of patient populations and virtual care workflows. Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience. Telehealth Nursing LPNs assist patients with prescription management across specialties.

Requirements

Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN), AND - 12 months of recent nursing experience within the past five years, OR - Recent completion of a re-entry nursing program.
Graduate of an accredited prelicensure Associate Degree in Nursing (ADN) with a minimum of 2 years of recent nursing experience within the past five years
Valid, active, unencipent Compact/multistate RN license (eNLC) required within 60 days of hire.
BLS certification required.
Must meet all Clinical Nurse Employee Commitments.
Strong critical thinking and data synthesis skills.
Proficiency in telephone triage, assessment, and communication.
Ability to multi-task in a fast-paced virtual environment with attention to detail.
Knowledge of electronic medical records (EMR) and e-prescribing.
Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong interpersonal skills, including cultural competence and ethical decision-making.
Compliance with Emory's Work From Home Agreement.
High-speed broadband and reliable internet connection.
Private and confidential workspace at home.

Nice To Haves

MSN or DNP

Responsibilities

Conduct remote patient assessments, triage, crisis intervention, and education via telephone, video, chat, and other digital platforms.
Develop individualized care plans in collaboration with patients and providers.
Apply clinical algorithms and protocols within the Electronic Medical Record (EMR) to determine appropriate patient disposition.
Schedule patients with the appropriate level of care based on triage findings.
Assist with prescription management, referrals, and connecting patients to Emory services and external resources.
Serve as a liaison between patients, providers, and the healthcare team.
Resolve medication and pharmacy-related issues in coordination with provider orders.
Educate patients on their care plans and promote optimal health outcomes.
De-escalate calls to ensure reasonable and effective resolutions for all parties involved.
Accurately document patient interactions, assessments, and interventions in the EMR.
Maintain confidentiality and adhere to HIPAA regulations.
Identify and report patient safety and quality concerns.
Ensure compliance with the ANA Code of Ethics for Nurses and institutional policies.
Participate in ongoing competency training and skill development for telehealth nursing.
Train, orient, and mentor new team members, students, and staff as needed.
Stay informed through TEAMS, emails, and other internal communications regarding policy updates and system changes.
Attend staff meetings, huddles, and other organizational meetings as required.
Support clinical and administrative telehealth operations across various practice settings.
Work a flexible schedule, including weekends and holidays, to meet business needs.