Remote Telehealth Nurse (Nights & Weekends)
About The Position
Small Door is a membership-based veterinary care provider that offers exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality. Following a merger with Bond Vet, the combined organization will span over 55 clinics and serve over half a million pets. This remote role is crucial in shaping the future of veterinary care and advancing the mission to transform the industry. The Telehealth Nurse will provide remote support to members via chat and phone, collaborating with veterinarians, technicians, and other healthcare professionals to deliver outstanding telehealth services. The position involves a fixed weekly schedule to ensure continuous member coverage.
Requirements
- 5+ years of experience as a LVT/RVT/CVT
- Ability to triage; knowledge of recognizing medical emergencies and illnesses
- A drive to work for a company with a startup mindset, breaking tradition
- Problem-solving self-starter who can both work independently and is also a team player
- Excellent communication skills and highly organized with strong attention to detail
- Customer service mindset, highly empathetic and compassionate
- Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)
- Must be able to work flexible/non-traditional hours including weekends and holidays
- Passion and a love for animals (especially cats and dogs!)
Responsibilities
- Engage with Small Door members through text-based chat and phone to provide telehealth services and member support
- Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
- Independently handle and resolve tasks, adhering to high-quality standards and deadlines
- Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings
- Utilization of clinical training and opportunities to give personalized care to patients virtually
- Maintaining accurate medical records and communication documentation
- Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals
- Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks
- Lead, model, and exemplify Small Door experience standards
- Support administrative workflows, including insurance claims submissions, medical record requests, and other member-related administrative tasks
Benefits
- Competitive salary ($18/hour)
- $2/hour additional for hours worked between 10 PM - 6 AM EST
- An opportunity to make a real impact on the people around you
- A collaborative group of people who live our core values and have your back
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
