TeleHealth Hearing Care Provider - Michigan

WSA Americas•Mi, MI

10d•Hybrid

About The Position

WSA is a global leader in the hearing aid industry, and HearUSA, part of the WSA group, is dedicated to reframing the world of hearing care. With an extensive network of independent Hearing Care Professionals and centers across the U.S., HearUSA aims to provide individuals with exceptional care, knowledge, and experience. This hybrid role involves innovative client care, with an expectation of 90% remote work through HearAssist and 10% in local centers. Multi-state licensure is preferred. The role requires performing hearing evaluations, hearing aid selection, and remote fittings, meeting a minimum NPS score of 75. Responsibilities include routine follow-ups, cleaning, repairs, ear impression taking, and recommending accessories. Professionals will remotely program, ship, and adjust hearing aids within their licensed states, maintain hearing aid stock for a high same-day fit/trial rate, and ensure compliance with all relevant guidelines and policies. The role also involves generating leads through outbound calling, building local community support, and completing community outreach or physician marketing quarterly. Embracing company culture and values is also expected.

Requirements

Experience in a client-centric, Audiology or Hearing Aid Specialist role
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience with customer service and grievance resolution.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.
Expectation to have applications to Multi-State Licensing prior to start date.
Active state license in Audiology and/or hearing aid dispensing.
Gaining Multi-State Licensure required.

Nice To Haves

Multi-State licensure is preferred.
1-5 years of experience preferred

Responsibilities

Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
Meets minimum NPS score of 75.
Perform routine follow-ups, clean and checks and hearing aid repairs.
Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely.
Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment.
Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG).
Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
Generates own leads through outbound calling.
Builds local community to generate service demand and support marketing campaigns.
Successfully completes one community outreach and/or physician marketing per quarter.
Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.