TeleHealth Hearing Care Provider - New York

WSA Americas•New York, NY

10d•Hybrid

About The Position

WSA is a global leader in the hearing aid industry, and HearUSA, part of the WSA group, is dedicated to reframing hearing care in the U.S. With an extensive network of independent Hearing Care Professionals and centers, HearUSA aims to provide individuals with exceptional care, knowledge, and experience. This hybrid role involves innovative client care, with a primary focus on remote HearAssist services and a smaller portion of time spent in local centers. The position requires a client-centric approach, adherence to best practices, and a commitment to achieving high client satisfaction scores.

Requirements

Experience in a client-centric, Audiology or Hearing Aid Specialist role
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience with customer service and grievance resolution.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.
Expectation to have applications to Multi-State Licensing prior to start date.
Active state license in Audiology and/or hearing aid dispensing.
Gaining Multi-State Licensure required.

Nice To Haves

Multi-State licensure is preferred.
1-5 years of experience preferred

Responsibilities

Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
Meet a minimum NPS score of 75.
Perform routine follow-ups, clean and checks and hearing aid repairs.
Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Utilize hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of Licensure that the Hearing Care Professional is practicing in remotely.
Routinely demonstrate hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment.
Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG).
Operate in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
Generate own leads through outbound calling.
Build local community to generate service demand and support marketing campaigns.
Successfully complete one community outreach and/or physician marketing per quarter.
Embrace culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

Benefits

A structure of field support for your hearing center
A professional development team of dedicated Regional Training Managers
Continuing education
LinkedIn Learning
Licensing reimbursement
Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
Paid externships and a Hearing Instrument Specialist Trainee program
Monthly Commissions
CEUs & State Licensure Renewals for HCPs
Defined Career Paths
Sponsorship & Preceptor Opportunities
President’s Club Incentives
Employee Referral Program
Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives