Telecommunicator

High Point University•High Point, NC

21h•Onsite

About The Position

High Point University is seeking a full-time Telecommunicator for the University Security Department. This position will be responsible for processing and dispatching emergency, non-emergency and administrative calls for students, staff, faculty, visitors, law enforcement agencies, and emergency responders.

Requirements

High school diploma or GED required
Minimum 21 years of age
No misdemeanor convictions within the past 10 years, no felony convictions
MS Office, Outlook, and Excel
Ability to perform in a team environment.
Ability to multi-task and perform in a fast paced environment

Nice To Haves

Experience as a radio dispatcher preferred
Customer Service experience
Datatel and C-Cure 9000 preferred
Milestone VMS preferred
Mass Communications and RF preferred

Responsibilities

Receives and processes calls both emergency and non-emergency; monitor phone, computer and radio traffic to ensure procedural compliance at two locations, Security Communications (SeCom), and Security Service Center (Wanek Center).
Properly performs duties and adheres to rules, regulations, policies, and procedures using Dispatch software (CAD), Access Control, Video Management software (VMS), mass notification systems and other systems to perform relevant job tasks.
Issues University Identification (passports) and vehicle parking documents and decals to the university community.
Communicates with the university community, management, the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from the university community, employees and external customers; complete notifications to appropriate agency or person(s) as needed.
Operates and monitors communications systems, basic troubleshooting for system issues.
Performs basic quality assurance testing of various security systems and communications equipment.
Ensures work quality in accordance to Security Telecommunications mission and standards to ensure adherence to established goals, policies and procedures, including High Point University Staff Policy and Procedures.
Attends and successfully completes in-house and external training activities for Telecommunicators as directed by supervisors.
Serves as a Campus Security Authority as outlined by the Clery Act.
Performs duties as assigned by competent authority.