Telecommunicator

Alamance County Government•County Office Building, NC

17h•Onsite

About The Position

A Telecommunicator is a skilled emergency services worker responsible for receiving emergency 911 and non-emergency requests for assistance, determining the nature and urgency of calls, initiating emergency personnel action, and maintaining close contact with field units to monitor response and needed support requirements. This position requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to the public in a variety of situations. The position demands the ability to work competently and perform under stress when confronted with emergency and critical situations. Communicating effectively, courteously, and clearly in English to ensure the safety of the public and responders is crucial. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or G.E.D. required.
Must have a basic to intermediate functional knowledge of computers.
Will be required to complete a computer-based exam and score at an acceptable level.
Possession of a valid NC driver's license.

Nice To Haves

Associate's Degree or further education preferred.
Prior knowledge and experience with public safety and local government services.
Proficient in reading maps and significant knowledge of the local area's geography.
Prior knowledge of emergency services' terminology and procedures is a plus.
CPR Certification and Emergency Medical Dispatch certification are preferred.

Responsibilities

Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, emergency personnel, and other agencies via telephone and radio systems and computer-aided dispatch (CAD) systems.
Processes and evaluates information received, prioritizes calls and dispatches required units and or agencies.
Monitors and coordinates unit activity and assignments via radio frequencies.
Utilizes technology including numerous computers and monitors, radio systems, telephones, fax machines and other communication equipment jointly and throughout shift.
Responsible for accessing and entering sensitive data in local/state and national databases correctly and efficiently.
Creates and maintains automated and manual logs for central communication documented activity.
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
Stays abreast of departmental policies and profession regulations and procedures.
Must be able to read and accurately interpret electronic maps to locate, track, provide information to responders, and or deploy units.
Responsible for communicating with hearing and speech-impaired citizens by operating specialized teletype devices.