Telecommunicator - 911 Dispatcher POS# Various
About The Position
Serve as the vital link between your community and the first responders who protect it. As a 911 Public Safety Telecommunicator, play a crucial role in saving lives and safeguarding property. This rewarding career offers comprehensive on-the-job training, certification programs, and advancement through a structured three-tier development path. Join an accredited team of dedicated Public Safety professionals and work with cutting-edge 911 technology to support emergency responders. When someone calls 911 on their darkest day, your voice and guidance can make all the difference.
Requirements
- Graduation from high school or GED and one (1) year of experience related to public interaction in a safety, government, or industry program; or an equivalent combination of education and experience.
- Typing test of 35 correct words per minute
- Successful completion of Criticall testing
- Candidates shall be a citizen of the United States.
- Candidates shall be at least 18 years of age.
- Has never been convicted of a felony.
- Has not been convicted of a Class B misdemeanor within 10 years.
- Has no pending or outstanding criminal charges of a Class B misdemeanor or greater.
Nice To Haves
- Knowledge of the methods, procedures, and policies of Cumberland County as such pertains to the performance of the essential duties of Telecommunicator
- Knowledge of principles and practices of emergency medical, police, and fire dispatch work to include applicable policies and procedures, techniques for calming callers and obtaining necessary information
- Knowledge of Laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position
- Knowledge of geographical structure of Cumberland County; organization of the Department, and of related departments and agencies; occupational hazards and safety precautions required to perform the essential functions of the work; and terminology used within the Department as such pertains to work responsibilities
- Knowledge of radio communications systems (e.g.., dispatch consoles, 911 phone systems, 911 recording equipment, computer aided dispatch (CAD) system, quality assurance (QA) software, mapping software, and medical, law and fire dispatch protocol systems); and Microsoft Office
- Skill of interpersonal communication (both verbal and written), and organization skills
- Ability to establish and effective working relationships
- Ability to multi-task
- Ability to prioritize
- Ability to make quick decisions
- Ability to actively listen
- Ability to cover shifts in absence of staff when assigned
Responsibilities
- Receive 911 calls from citizens needing assistance
- Adhere to nationally accepted protocols for processing 911 calls
- Managing distressed callers during intense and high stress situations
- Provide potentially life-saving instructions by phone to callers
- Prioritize calls for dispatch to appropriate first responders
- Use advanced computer, phone and radio technology to complete tasks
- Coordinate with internal and external entities during Emergency Operations
Benefits
- Comprehensive on-the-job training
- Certification programs
- Advancement through a structured three-tier development path
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
