Telecommunicator (911 Dispatcher)

Eau Claire, City of•Eau Claire, WI

8d•Onsite

About The Position

Put your customer service skills to use while serving your community! Help us provide an essential service for Eau Claire County residents and visitors. Join our team as a full-time Telecommunicator (911 Dispatcher)! We are currently hiring in the Eau Claire Communications Center. The Eau Claire Communications Center is one of the longest running countywide, central dispatch facilities in Wisconsin. Civilian Telecommunicators are responsible for all 911 calls and non-emergency calls in Eau Claire County. We dispatch for 14 agencies, including law enforcement, fire departments, and emergency medical services. Applicants will use a computer aided dispatch system, computer records management system, TIME system, and other computer software to effectively complete their duties.

Requirements

Must be at least 18 years of age
Possess a high school diploma or equivalent (GED, etc.)
Have no felony convictions on record
Must be able to work a variety of different shifts
Must be detail-oriented
Have good keyboarding skills
Have effective communication skills
Possess the ability to maintain composure under high stress situations
Exhibit patience and discretion when dealing with customers
Have the ability to multitask
Must be able to work mandatory over-time hours
Must be able to transcribe verbally communicated information quickly and accurately
Maintains prompt, predictable, and regular physical attendance
Must be able to take direction and work well with others
Must be able to concentrate and perform accurately
Must be able to react to change productively and handle other tasks as assigned
Must be able to back-up fellow co-workers
During the initial training process, incumbents must successfully complete: IS-100.b Introduction to Incident Command System, IS-200.b Incident Command System for Single Resources and Initial Action Incidents, IS-700.a National Incident Management System: An Introduction, CPR certification, and Emergency Medical Dispatch certification.

Responsibilities

Receives calls for police, sheriff, fire, and emergency medical services, transmitting information and dispatching personnel and equipment through the use of telephone, State Computer System, Local Computer System, and radio communications equipment.
Develops and maintains a thorough knowledge of police, fire, and medical operations and procedures as well as a working knowledge of Federal, State, and local laws and ordinances.
Makes dispositions of calls in accordance with established regulations and procedures, exercising initiative and sound judgment.
Develops and maintains knowledge of the geographic layout of the City and County of Eau Claire as it pertains to dispatching personnel to calls for service.
Receives emergency calls for service from the public requesting police, fire, emergency medical or other service using a computer aided dispatch system; determines nature and location of emergency, determines priorities, and dispatches necessary emergency units in accordance with established procedures.
Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
Maintains contact with all units on duty; maintains status and location of police and fire units; answers non-emergency calls for assistance.
Inquires, enters, updates, interprets, verifies, receives, and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders.
Monitors several complex public safety radio frequencies; effectively operates the public safety communications system, radio dispatch consoles, and other associated equipment.
Maintains contact with callers when required.
Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).
Provides scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
Monitors the NAWAS direct telephone link to the National Weather Service.
In the event of notification of severe weather approaching the Eau Claire area, activates the Severe Weather Warning System, including activation of outdoor severe weather warning sirens, and activating the weather warning tone and broadcast of information over appropriate radio frequencies.
Utilizing the NAWAS telephone link, relays actual storm data to the National Weather Service as it becomes available.
Answers all telephone calls and radio transmissions directed to the Communications Center as promptly as possible; obtaining as much information and relaying that information to appropriate field units.
Displays a concerned, considerate, and polite demeanor, reassuring callers as necessary; effectively communicates with and gathers information from citizens.
Establishes and maintains effective working relationships with co-workers, supervisors, user agency personnel and the public.
Assists in coordination of multiple events and emergency responses under general supervision, using all available information; accomplishes tasks in a composed and competent manner while working under stress.
Provides operational support and assistance to co-workers as needed.
Knows and understands the portions of the Manual of Policy, Regulations and Procedures which apply to this position.
Adheres to policy and procedure in carrying out duties where applicable.
Actively supports the policies, procedures, programs, objectives and philosophies of the department.
Performs related duties as required.