Telecommunications Technician

Lumen Technologies•Saint Paul, MN

23h•Hybrid

About The Position

Lumen is the trusted network for AI, transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, Lumen helps organizations move faster and unlock what’s next. The company culture is built on teamwork, trust, and transparency, offering flexibility, support, and opportunity to make a lasting impact. This role involves repairing, testing, and turning up circuits from DS0 through Optical, analyzing test results to isolate and determine service problems, and coordinating with various groups to ensure service continuity. The technician will also perform remote activation of network services, manage line translations, and interface with customers to provide status updates and confirm service provisioning or restoration. A key aspect of the role is acting as a customer advocate and serving as the first point of contact for Public Safety Answering Points (PSAP), emergency situations, and outages on emergency (911) or FAA circuits, including monitoring alarms and remotely maintaining CPE for PSAPs.

Requirements

Ability to share room with others doing similar work.
Primarily perform work duties sitting or standing at a workstation utilizing a computer for extended periods of time.
Ability to work varying shifts and hours including possible mandatory overtime and holidays.
Computer literacy, multi-tasking, problem solving, strong verbal communications.

Nice To Haves

Knowledge of specific databases and systems is a plus such as WAFA-C, WAFA-DO, WAFA-DI, TIRKS, NMA, TEMS, INTAS and electronic switching systems.
12 months experience working with unbundled circuits, hi cap (T1- to OC 192 systems) dark fiber, IPG, ISDN, and DSO circuits.

Responsibilities

Repair, test and turn up Circuits from DS0 through Optical.
Perform test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service.
May perform test calls or call traces.
Ensure coordinated tests are completed when required and activate end-to-end service.
Coordinate activities with vendors, outside technicians, testers, and translation groups.
Utilize remote test vehicles (transport and switching), interpret testing results and error messages to locate fault, and ensure end-to-end service continuity prior to service activation completion.
Perform remote activation of network services such as software cross-connects to establish customer service.
Connect, disconnect, and rearrange line translations, connecting customer lines with switch and transport equipment.
Interface with customers to keep them informed of status of service, and to confirm proper service has been provisioned or restored.
Communicate and negotiate release for all network rearrangement activities with the customer.
Proactively act as customer advocate through direct communications in all aspects of the customer’s communication needs, particularly network reliability and application needs.
Act as first point of contact for Public Safety Answering Points (PSAP), emergency situations and outages on emergency (911) or FAA circuits.
Monitor alarms for PSAP circuits.
Remotely maintain CPE for PSAPs: equipment and answering systems.
Provide support to field CPE technicians working on PSAP equipment and circuits.
Utilize and interpret documentation and methods and procedures to solve problems.
Utilize process flow to analyze and manage work efforts.
Manage and coordinate work efforts by interfacing with several work groups, both internal and external, escalating as necessary.
Read, interpret and complete detailed design work, and update database assignments.
Work in various databases and systems (e.g., TIRKS, NMA, INTAS), to ensure consistent data across all applications.
Review, interpret and work with information on route layouts, cable make-up, cable records, Facilities Assignment Centers Services (FACS), exchange and/or trunk cable books or transfer sheets.
Utilize CLLI (Common Language Location Identification), CLCI (Common Language Circuit Identification), CLEI (Common Language Equipment Identification), and CLFI (Common Language Facility Identification) codes to determine assignments.
Issue work request and initiates dispatch when physical work/installation is required.