Telecommunications Technician - DoD (Peterson SFB, Colorado)

INNOVIM•Colorado Springs, CO

11d•Onsite

About The Position

INNOVIM Defense Services is seeking a Telecommunications Technician to support North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II) at Peterson Space Force Base, Colorado Springs, CO. This role requires shift work to support 24x7 operations, including nights, weekends, and holidays on a modified Panama schedule. The position involves monitoring, installing, and maintaining networks and end-user equipment, responding to user requests, performing diagnostics, and providing upgrades and training. The technician will also be responsible for 24/7 maintenance support, modification and installation of network and cryptographic equipment, user training, inventory management, and updating ticketing systems. Additional duties include handling administrative tasks, overseeing hardware and software orders, providing system expertise, assisting with documentation, and researching new network equipment.

Requirements

Clearance Requirement: Top Secret with SCI eligibility.
6 months or more directly related experience
1 year or more general work experience
IAT Level II Certification One of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP

Nice To Haves

Digital Switching Systems - 2A Certification.
Knowledge of Telecommunications Secure Voice Switched Network switch management/maintenance.
Secure Voice Responsible Officer and Telecommunications Control Officer experience.
Experience with Cryptographic/Communications Security (COMSEC) and COMSEC Responsible Officer requirements.
Operations planning and management in a real-time support environment.
Ability to prepare, objectively review, and deliver technical presentations.
Experience with technical knowledge capturing, training, and certification of personnel.
Have demonstrated experience and capability with interfacing with customers at very high levels.
1 year of related experience with modification, and installation of the secure Telecommunications Secure Voice Switched Network, cryptographic equipment (i.e., KIV-7M/KG-175), and end user peripherals.
Commercial Public Base eXchange and telephone switch experience.
Experience assisting with conferencing.

Responsibilities

Provide support to monitor, install, and perform maintenance of associated networks, and end user equipment/ peripherals.
Respond to user requests for assistance.
Perform on-the-spot diagnostic evaluations, implementation of corrections, and training of users in proper equipment/ network operations.
Provide support and perform upgrades to platforms, train staff, and maintain daily logs.
Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (i.e., KIV-7M/KG-175), and instruments (Secure Communications user items/peripherals).
Provide network/end user item initial and recurring training for all users.
Update networks/equipment and help ensure inventory is accurate.
Ensure ticketing system is kept up to date on network/system trouble tickets.
Route calls, transfer information, and handle administrative duties.
Complete various tasks such as typing, checking, and recording information.
Oversee the order and replacement of new hardware and software, including warranty claims.
Perform and provide server, workstation, and system expertise including on-site and off-site travel (internal to the complex).
Assist in development/implementation of system documentation and operating procedures.
Research the selection and installation of new network/switching equipment, including hardware and software.