TELECOMMUNICATIONS SPECIALIST II - 64053408

State of Florida • Jacksonville, FL

1d • $34,760 - $45,000 • Onsite

About The Position

The Bureau of Vital Statistics provides for the statewide registration of all Florida vital record events, which includes all Florida births, deaths, fetal deaths, marriages, and divorces. The bureau issues more than 2.8 million certified copies annually. A centralized database allows all 67 counties to issue birth certifications, 1850 to present: death and fetal certifications, 2009 to present. Marriages, and divorces, 1927 to present, are available for certification from the state office. The bureau maintains more than 22 ½ million vital records. The bureau produces routine and special analysis and reports of vital statistics data; provides policy, procedure and monitoring of 67 county local registrars of vital statistics; 118 birthing hospitals; funeral directors, medical examiners and certifying practitioners; and numerous tax collector offices, in accordance with Chapter 382 Florida Statutes and Chapter 64V, Florida Administrative Code.
This position is in the Records Registration Section of the Bureau of Vital Statistics, and provides technical assistance and system support to external users of the Electronic Death and Birth Registration systems. The position is primarily responsible for handling help desk calls, emails, system testing, and registration support for funeral directors, medical examiners, hospitals, and county health department staff. Specific responsibilities include the following:
1. Assists users via phone and email with system access issues. Coordinates with central or regional Department of Health help desk to ensure tickets are worked on a timely basis and closed once problem is resolved. Processes and tracks new user access forms. Assist and help with the day-to-day operation of the Records Registration unit, and to help with the manual entry of Birth, Death, Dissolution of Marriage, Fetal Death and Marriage records.
2. Develops and coordinates help desk procedures to ensure quality and consistency is maintained in the delivery of services to customers.
3. Troubleshoots and analyzes system performance; addresses user error issues received by phone or email. Troubleshoots and analyzes relational database components in connection with user error issues.
4. Trains staff engaged in program support activities that enable users to file vital statistics records electronically.
5. Develops and maintains user acceptance test scripts to ensure that system performs as designed in requirements documents including, but not limited to, any future enhancements of the system. Reviews and updates system user manuals and guides.
6. Prepares and submits to management detailed reports dealing with any and all user or facility activities within the system as requested.
7. Coordinates with staff to ensure help desk coverage is provided for weekends and holidays and may work a variable work week schedule.
8. Performs other duties as required.

Requirements

• Knowledge of computer equipment.
• Ability to diagnose and resolve telecommunication problems.
• Knowledge of records management system standards and procedures.
• Knowledge of Florida Statutes and Florida Administrative Code.
• Knowledge of the Department of Vital Records Registration and code manuals.
• Ability to coordinate activities of technical staff engaged in records management system.
• Ability to provide training and assessment, communicate effectively, and to identify and solve problems.
• Excellent customer service skills
• Knowledge of Office 365 products such as Word, Excel and Outlook.
• Ability to troubleshoot system issues and resolve.
• Ability to learn and communicate effectively, orally and in writing, in English.

Responsibilities

• Assists users via phone and email with system access issues.
• Coordinates with central or regional Department of Health help desk to ensure tickets are worked on a timely basis and closed once problem is resolved.
• Processes and tracks new user access forms.
• Assist and help with the day-to-day operation of the Records Registration unit, and to help with the manual entry of Birth, Death, Dissolution of Marriage, Fetal Death and Marriage records.
• Develops and coordinates help desk procedures to ensure quality and consistency is maintained in the delivery of services to customers.
• Troubleshoots and analyzes system performance; addresses user error issues received by phone or email.
• Troubleshoots and analyzes relational database components in connection with user error issues.
• Trains staff engaged in program support activities that enable users to file vital statistics records electronically.
• Develops and maintains user acceptance test scripts to ensure that system performs as designed in requirements documents including, but not limited to, any future enhancements of the system.
• Reviews and updates system user manuals and guides.
• Prepares and submits to management detailed reports dealing with any and all user or facility activities within the system as requested.
• Coordinates with staff to ensure help desk coverage is provided for weekends and holidays and may work a variable work week schedule.
• Performs other duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed