Telecommunications Mechanic II

Leidos•Bay St. Louis, MS

2d•$28 - $33•Onsite

About The Position

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. The AEGIS program at Leidos has an exciting opportunity for a Telecommunication Mechanic II to join our team at Stennis Space Center, Mississippi.

Requirements

High school diploma with at least five (5) years of relevant experience in Voice over IP (VoIP) technologies and telecommunications support.
Knowledge of Cisco networking products (Cisco Voice Gateways and NVT Phybridge).
Excellent communication and writing skills, including developing and presenting training materials, implementation plans, and diagrams.
Familiarity with the Microsoft Office Suite, including Teams, Visio and Project.
U.S. Citizenship is required.
Ability to obtain and maintain a Public Trust.

Nice To Haves

Cisco Unified Call Manager (CUCM)
Cisco Unity Connection Administration (Voicemail Management)
BMC Remedy IT Service Management (NITSM)
OWEB - Online Seat Ordering System
ESD - Enterprise Service Desk (Service Now)
SDCA - Stennis Data Center Admin
Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel

Responsibilities

Provide Tier 1 & 2 support for trouble calls related to Cisco VoIP products
Meet with customers to gather specialized networking requirements, especially related to the VoIP network
Communicate and collaborate in cross-functional teams with Network Engineering teams supporting other NASA locations
Participate in Agency working groups
Support daily Move, Add, and Change orders in a timely manner to meet contract SLA’s
Respond to trouble tickets in a timely manner to meet contract SLA’s
Attend Daily DSR telecom.
Assign and Reserve (daily) Conference Now Meeting (CNM) numbers.
Receive and process Oweb orders for tenant phones.
Receive and process ESD orders for NASA/NASA contractor services.
Build line, device, and user profiles in Cisco CUCM to include installing the Certification Authority Proxy Function (CAPF) certificate for new phone service.
Build user Jabber and Microsoft Teams accounts and email instructions for installation noting user’s sign-in credentials.
Create, reset, or delete voice mail requirements in Unity based on work order request.
Issue instructions to phone techs for move/add/or delete phone orders.
Lock/unlock MAC addresses in the System Configuration and changes software (Putty) for phybridge and VG connections.
Update line/switch/cable pair/jack information in CIMS for tracking capability.
Provide Switchboard and Operator services for the center. This coverage is a shared duty amongst five employees. Three shifts that rotate monthly provide coverage for all operating hours (6:00 am - 6:00 pm). Shift schedules are as follows: Early: 6:00 am - 2:30 pm, Regular: 8:00 am - 4:30 pm, Late: 9:30 am - 6:00 pm.