Telecommunications Service Assistant | 0.6 FTE
About The Position
Emplify Health is seeking a Telecommunications Service Assistant to join their team. This role involves handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, maintaining an empathetic, calm, and professional manner. The position utilizes software application tools to guide call handling and includes pager and on-call schedule administration, emergent events, documentation, and clerical duties. The organization emphasizes a culture of 'Love + Medicine', focusing on caring, learning, and innovation to inspire the best life for employees and patients.
Requirements
- High School Diploma or equivalency
- Strong customer service skills
- Excellent problem-solving abilities and attention to detail
- Proficient in using computer systems and software applications
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
Responsibilities
- Handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses.
- Maintaining an empathetic, calm, and professional manner while handling calls.
- Utilizing software application tools to screen calls and determine the best outcome for the caller.
- Administering and activating pager and on-call schedules.
- Managing emergent events.
- Performing documentation and clerical duties as part of call flows.
Benefits
- Medical, Dental, Life Ins, HSA/FSA
- 401k match & annual discretionary base contribution
- Paid Time Off (PTO)
- Professional Development Opportunities
- Tuition Investment Program
- Career Development Center
- Wellness program with incentives
- Employer-paid life insurance and AD&D
- Optional short-term and long-term disability coverage
- Employee assistance program
- Identity theft protection
- Pet insurance
- Inspire & Celebrate colleague recognition and rewards program
- Discount program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
