Telecommunications Operator – Access Center – Per Diem 8 Hour Rotating Shift (Non-Exempt) (Non-Union)
About The Position
To provide voice, paging and emergency communication for the organization, business partners, and community served for the hospital. The Telecommunications Operator is responsible for directing incoming and outgoing calls, processing code emergencies, managing messages within the SDC IntelliDesk Call Processing System, and ensuring doctor/patient confidentiality. They also maintain up-to-date schedules and contact information for doctors and staff, monitor alarm panels, compile call log information, and assist with conference calls. The role requires effective prioritization, adaptability to technological changes, and clear, concise overhead paging. Additionally, the operator must maintain current information on medical staff and their coverage, exhibit professionalism in all interactions, and possess basic typing and computer skills, particularly in Microsoft Word.
Requirements
- High school or equivalent
- Proficient verbal and written communication skills.
- Capable of communicating with all levels of employee-administrative to staff.
- Proficient in Microsoft Software (Word and Excel).
- Works a consistent 40 hour week as a full-time employee an a set shift.
- Can work independently as well as part of a team.
- Always willing to take on new challenges and projects.
Nice To Haves
- Experience in health care industry.
Responsibilities
- Assist in the process of directing incoming and outgoing calls.
- Assist in proper processing of all code emergencies upon request via alarm panel or person to person.
- Assist in proper processing of all messages taken that are stored within the SDC IntelliDesk Call Processing System, at USC/Norris and USC/ University Hospitals to insure doctor / patient confidentiality.
- Assist in ensuring that all schedules housed within the Telecommunications department are kept up to date and readily accessed when needed.
- Assist in proper processing of all doctor and staff contact information and makes sure it is kept up to date and kept within the confines of the department.
- Maintains consistent accuracy in message taking and the relaying of given information.
- Maintains a cooperative demeanor with irate callers and maintains the utmost of professionalism.
- Assists with staff and patient call processing concerns with the utmost of professionalism.
- Demonstrates compliance to JCAHO requirements that are enforced by Telecommunications management.
- Monitors 23 alarm panels (USC/ University Hospital) and 6 alarm panels and (USC/Norris Cancer Hospital).
- Compiles call log information, pulling necessary data from SDC/ IntelliDesk at USC/Norris and USC/University Hospitals upon request.
- Assists with processing of conference calls for medical and hospital support staff.
- Ensures all request for overhead paging are announced with clear and concise professionalism.
- Ensures current information is available on all medical staff and their coverage for the time they are away.
- Performs other duties as assigned.
Benefits
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
