Telecommunications Operator – Access Center – Per Diem 8 Hour Rotating Shift (Non-Exempt) (Non-Union)
About The Position
The Telecommunications Operator provides voice, paging, and emergency communication for the hospital organization, its business partners, and the community it serves. The role supports call handling and emergency communications at USC/University Hospital and USC/Norris Cancer Hospital, including monitoring alarm panels, processing messages, maintaining contact and schedule information, and providing professional service to callers and staff. The position requires accuracy, confidentiality, courteous communication, effective task prioritization, and the ability to work independently and as part of a team. The posting describes the role as per diem with an 8-hour rotating shift, while also stating that the employee works a consistent 40-hour week as a full-time employee on a set shift.
Requirements
- High school diploma or equivalent.
- Proficient verbal and written communication skills.
- Ability to communicate with all levels of employees, from administrative personnel to staff.
- Proficiency in Microsoft Word and Excel.
- Basic typing and computer experience, especially Microsoft Word.
- Fire Life Safety Training (LA City); if the card is not held upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration (required within LA City only).
Nice To Haves
- Experience in the health care industry.
Responsibilities
- Assist with directing incoming and outgoing calls.
- Assist with processing code emergencies upon request through an alarm panel or person-to-person communication.
- Process messages stored in the SDC IntelliDesk Call Processing System at USC/Norris and USC/University Hospitals while protecting doctor and patient confidentiality.
- Help keep Telecommunications department schedules current and readily accessible.
- Process doctor and staff contact information and keep it current within the department.
- Take messages accurately and relay information consistently.
- Maintain a warm, courteous, cooperative, and professional manner, including when handling irate callers and staff or patient call-processing concerns.
- Comply with JCAHO requirements enforced by Telecommunications management.
- Monitor 23 alarm panels at USC/University Hospital and 6 alarm panels at USC/Norris Cancer Hospital.
- Compile call-log information by retrieving requested data from SDC/IntelliDesk at USC/Norris and USC/University Hospitals.
- Assist with processing conference calls for medical and hospital support staff.
- Prioritize tasks, allocate time effectively, and adapt to a changing technological environment.
- Announce overhead paging requests clearly and professionally.
- Ensure current information is available about medical staff and their coverage while they are away.
- Work independently and as part of a team, take on new challenges and projects, and perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
