Telecommunications Operator - St. Elizabeth Youngstown Hospital

Mercy Health • Youngstown, OH

1d • Onsite

About The Position

Serve as the hospital’s telephone receptionist, welcoming patients and other customers by offering service and assistance in a pleasant and professional manner. This role is responsible for operating a computerized telephone console to ensure efficient communications, determining the reason for customer contact, and facilitating communications by answering calls promptly and forwarding them to the appropriate locations. The position also involves performing public address and paging mechanisms, monitoring and managing pagers, and handling various technical operations of the telecommunications system. Additionally, the Telecommunications Operator is crucial in notifying hospital staff of emergency and critical situations, maintaining knowledge of hospital disaster plans, and responding immediately according to established procedures and protocols. This role also involves recording and monitoring emergency situations, summoning/dispatching/paging necessary personnel during emergencies, and acting as an answering service for departments.

Requirements

• High School Diploma/GED (Required)

Nice To Haves

• One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)

Responsibilities

• Operates computerized telephone console to assure efficient communications.
• Determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
• Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
• Monitor, assign and replace pagers for staff.
• Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios.
• Maintain physician log sheets and daily emergency activity log book.
• Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
• Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly, to established protocols. Notify local police and/or fire when necessary.
• Summons/dispatch/page all necessary personnel in an emergency situation. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
• Act as an answering service for several departments by locating and paging personnel.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED