Telecommunications Operator

Mass General Brigham•Boston, MA

1d•$18 - $22•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This on-site position operates from 9:00 AM to 5:30 PM and is responsible for facilitating the proficient operation of a hospital communication system.

Requirements

High School Diploma or Equivalent required
2-3 years customer service or call-center experience preferred
Good inter-personal and phone skills.
Commitment to demonstrate consistent outstanding customer service.
Confident to quickly assess situations and make reasonable judgement decisions.
Must be able to prioritize rationally.

Responsibilities

Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
Handle both incoming and outgoing calls with speed and accuracy.
Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
Act as central control for mobile pagers, take and relay messages as required.
Respond to various alarm systems located at the switchboard.
Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
Compile on-call information for hospital personnel and all meetings scheduled in the building.
Resolve basic discrepancies and refer all others to the appropriate department.