Telecommunications Operator - PT - Days - MHW
About The Position
Operates the organization's central switchboard to answer and route incoming calls and to communicate codes, alerts, drills and other announcements. Utilizes desk directories, on-call lists, reference guides and other associated reference materials. Receives and relays internal and external calls and provides general information according to policy and procedure. Troubleshoots system issues when needed. Operates beeper and paging system to contact hospital personnel and code team. Communicates codes, alerts, drills and other announcements according to established policies and procedures, including disaster management plans.
Requirements
- High School Diploma or Equivalent (Required)
- 1 year customer service experience or related field.
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Responsibilities
- Utilizes desk directories, on-call lists, reference guides and other associated reference materials.
- Receives and relays internal and external calls and provides general information according to policy and procedure.
- Troubleshoots system issues when needed.
- Operates beeper and paging system to contact to hospital personnel and code team.
- Communicates codes, alerts, drills and other announcements according to established policies and procedures, including disaster management plans.
Benefits
- Veteran’s Preference
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
