Telecommunications Operator - St. Elizabeth Youngstown Hospital
About The Position
The Telecommunications Operator receives, routes, and responds to a high volume of incoming and outgoing calls. The role provides information and assistance to patients, visitors, physicians, and staff; operates paging and communication systems; and supports emergency communications as needed. The operator may also coordinate routine, urgent, and emergency communications supporting patient care, hospital operations, safety and security response, emergency management, and organizational communication needs. The role may include monitoring designated security, fire, and life-safety alarm systems and initiating notifications and escalations according to established protocols. This position is part time, scheduled for 32 hours per week, with rotating shifts. Weekends and holidays are required as needed. The work takes place in a general office environment, where high stress, fluctuating workloads, frequent interruptions, and prolonged periods working alone may occur.
Requirements
- High school diploma or equivalent.
- Excellent interpersonal communication.
- Customer service experience.
- Verbal and written communication skills.
- Attention to detail.
- Critical thinking.
- Ability to communicate with professionals at all levels.
- Teamwork.
- Conflict resolution.
- Active listening.
- Relationship building.
Nice To Haves
- Prior call center experience.
Responsibilities
- Operate multi-line telecommunications and switchboard systems to receive, process, and route incoming and outgoing calls accurately and efficiently.
- Serve as the first point of contact for callers, determine the nature of inquiries, and provide accurate information about hospital services, departments, locations, and resources.
- Use overhead paging, mass notification, and communication systems to announce authorized messages, emergency notifications, and routine operational communications.
- Assist callers, patients, visitors, physicians, and staff with information requests, referrals, class registrations, and other support services as appropriate.
- Contact clinical, administrative, and support personnel to facilitate patient care, operational needs, and emergency response activities.
- Document communication activity, maintain required logs, and report unusual events, communication issues, or service concerns to leadership.
- Provide exceptional customer service while maintaining confidentiality and professionalism in all communications.
- As needed, receive, coordinate, and facilitate routine, urgent, and emergency communications supporting patient care, hospital operations, safety and security response, emergency management, and organizational communications.
- As needed, monitor designated security, fire, and life-safety alarm systems and initiate appropriate notification and escalation procedures according to established protocols.
Benefits
- Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
