Telecommunications Operator - Per Diem, Varies, Florham Park, Atlantic Mobile Health

Atlantic Health System•Florham Park, NJ

About The Position

The Telecommunications Operator operates the organization’s central switchboard, answers and routes incoming calls, and communicates announcements. The role maintains the organizational call directory and updates records of toll charges. It may also involve clerical tasks such as distributing mail or messages and processing them. The operator receives and relays internal and external calls, provides general information, troubleshoots system issues, and uses directories, on-call lists, reference guides, and other resources. The position operates beeper and paging systems to contact hospital personnel and code teams, and communicates codes, alerts, drills, and other announcements in accordance with established policies and procedures, including disaster management plans. Other related duties may be assigned.

Requirements

High school diploma or equivalent.
At least 1 year of experience in customer service or a relevant area.

Nice To Haves

Experience in switchboard operations or multi-line phone services in a hospital or medical facility.
Experience working in a call center.

Responsibilities

Receive and relay internal and external calls and provide general information according to policies and procedures.
Troubleshoot system issues as needed.
Use desk directories, on-call lists, reference guides, and associated reference materials.
Operate beeper and paging systems to contact hospital personnel and code teams.
Communicate codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
Perform other related duties as assigned.
Maintain the organizational call directory and update records of toll charges.
May perform clerical tasks such as mail or message distribution and processing.

Benefits

Medical, dental, vision, and prescription coverage for eligible team members working 22.5 hours per week or above.
Life and AD&D insurance.
Short-term and long-term disability coverage, with options to supplement.
403(b) retirement plan with employer match and additional non-elective contribution.
PTO and paid sick leave.
Tuition assistance, advancement, and academic advising.
Parental, adoption, and surrogacy leave.
Backup and on-site childcare.
Well-being rewards.
Employee Assistance Program (EAP).
Fertility benefits and Healthy Pregnancy Program.
Flexible spending and commuter accounts.
Pet, home, auto, identity theft, and legal insurance.