Telecommunications Manager

City of Live Oak•Live Oak, TX

15h•Onsite

About The Position

Under the general direction of the Police Chief, is responsible for managing, supervising, and directing the activities of the telecommunications division. Oversees all staff, systems, applications, and computers within the center.

Requirements

Knowledge of Supervisory methods and techniques.
Knowledge of Local street names, businesses, landmarks, and geography.
Knowledge of Texas Law Enforcement Telecommunication System (TLETS) and National Law Enforcement Telecommunication System (NLETS) rules and regulations governing operation of teletype transmitting and receiving.
Knowledge of CJIS rules and regulations.
Knowledge of Pertinent Federal, State, and local laws, codes, and safety regulations.
Knowledge of CAD/RMS systems for Police and Fire.
Knowledge of Customer service principles, practices, and etiquette.
Knowledge of Record keeping, report preparation, filing methods, and records.
Knowledge of General office policies and procedures; computers and general office equipment.
Skill in Effectively directing, training, developing, and motivating assigned staff.
Skill in Analyzing situations; adapting a quick, effective, and reasonable course of action; and maintaining composure in stressful situations.
Skill in Organizing, assigning, monitoring, and evaluating the work of others
Skill in Solving problems and prioritizing tasks rapidly.
Skill in Setting priorities to meet deadlines.
Skill in Preparing accurate reports and statements.
Skill in Establishing and maintaining strong working relationships.
Skill in Effectively communicating both orally and in writing.
Skill in Making presentations to groups and organizations.
Skill in Maintaining accurate records.
Skill in Operating multiline phone system, radio and electronic data communications systems, computers, and related software.
High school diploma or GED equivalent and three (3) years of increasingly responsible experience as a public safety dispatcher; OR an equivalent combination of education, training, and experience.
Must possess an Advanced Telecommunications certification.
Must possess TCIC/TLETS Full access Certification.
Must possess CPR and TCPR certified.
Must possess CJIS Level 3 Certification.
Must possess NENA Center Manager Certification.
Must have successfully completed Federal Emergency Management Agency (FEMA) ICS 300 and 400, or ability to complete within six (6) months of hire.
Valid state driver’s license.

Responsibilities

Oversees the 24-hour Live Oak Emergency Communications Center; manages assigned staff and functions.
Recommends new hires, terminations, and disciplinary actions.
Sets goals and objectives for team members; Prepares, modifies, and oversees shift schedules; assigns work and delegates responsibilities; monitors progress; oversees and conducts quality assurance program by reviewing telecommunication entries and listening to call recordings to ensure information meets Department of Public Service standards; hires, trains, coaches, appraises, and rewards assigned staff; oversees staff development and engagement activities; and responds appropriately to employee complaints and issues.
Oversees and participates in the development and administration of the annual budget; prepares funding proposals; participates in the forecast of funds needed for staffing, equipment, materials, and supplies.
Formulates and reviews policies and procedures, in consultation and assistance with the Chief of Police that govern the activities and specific tasks within the Emergency Communications Center.
Serves as Terminal Agency Coordinator (TAC); inspects, tests, and maintains all technology required to perform daily tasks; notifies appropriate supervisors and vendors of system issues; orders supplies and makes purchases; manages the Communications budget; prepares reports and reconciles purchases.
Maintains knowledge and understanding of best practices, trends, laws, and issues affecting public safety communication; attends training and accreditation to maintain all required certifications and licensing; monitors the certifications of EOC staff and schedules trainings as needed; attends and participates in various meetings.
Performs other duties as required or assigned.