Telecommunications Consultant
About The Position
This Telecommunications Consultant works primarily to promote the Equipment Distribution Service (EDS) and Telecommunications Resources Program (TRP) and serves in the Wilmington Regional Center in Wilmington, NC. The individual in this position works with individuals who are Deaf, DeafBlind, and Hard of Hearing in a 12-county region North Carolina. This position travels extensively within the region and occasionally outside the region. The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind. The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.
Requirements
- Bachelor's degree in a discipline relative to the program served from an appropriately accredited institution; or Bachelor's degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling; or equivalent combination of education and experience.
Nice To Haves
- Knowledge of installing and troubleshooting telecommunications equipment and hearing loss assistive technology for individuals who are Deaf, DeafBlind, or Hard of Hearing (HOH)
- Demonstrated ability assessing the equipment needs of consumers
- Intermediate knowledge of Microsoft products: Excel, Outlook, Word and PowerPoint
- Ability to train individuals on the use of telecommunications equipment
- Knowledge and experiences with Hard of Hearing, Deaf, DeafBlind individuals' needs
Responsibilities
- Provide consultation services for telecommunications access and hearing loss assistive technology
- Deliver presentations at information sessions to the community in various locations within the 12 counties
- Conduct telephone & equipment demonstration and consultation during home visits
- Provide technical assistance related to telecommunications equipment
- Public outreach to agencies/businesses regarding EDS and TRP through presentations
- Maintain the Regional Center demonstration and loaner equipment
- Participate in job fairs, health fairs and other community events to increase awareness of EDS and TRP which may require an adjusted schedule to work after normal working hours, including evenings and weekends
- Extensive travel is required within, and occasionally outside, the 12-county region; loading and unloading equipment including some lifting; exhibit booth and demonstration set up also required.
Benefits
- health insurance options
- standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- paid vacation
- sick leave
- community service leave
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
