Telecommunications Attendant

Avispa Technology•Stanford, CA

8d•Onsite

About The Position

A leading university is seeking a Telecommunications Attendant to serve as the primary point of contact for incoming calls across university and medical center operations. This role supports high-volume call handling, emergency dispatch coordination, and customer service functions in a fast-paced, 24/7 environment.

Requirements

4+ years of experience in a high-volume call center or customer service environment, preferably within a university or medical center setting.
Strong telephone etiquette with excellent verbal communication, reading, and writing skills.
Ability to multitask, work under pressure, and handle sensitive or emergencies with professionalism and accuracy.
Proficiency with computer systems, telecommunications equipment, and typing skills (minimum 35-50 WPM).

Nice To Haves

Experience with paging systems, call center applications, and familiarity with medical terminology are preferred.

Responsibilities

Answer, process, and route high-volume incoming calls, providing directory assistance and connecting callers to appropriate departments, staff, physicians, or students while maintaining excellent customer service.
Support medical center operations by paging doctors and staff, handling emergency alerts (e.g., trauma, fire, disaster response), and assisting with patient-related communication using on-call rosters and reference systems.
Utilize telecommunications and call center systems to manage calls, establish conference lines, and ensure first-call resolution while maintaining accuracy and efficiency.
Perform administrative tasks including maintaining databases, updating directories, generating reports, and supporting system diagnostics, testing, and internal documentation.
Collaborate with team members to support operations, assist in training and mentoring, and contribute to process improvement initiatives and service quality enhancements.