Telecommunications Architecture Manager

Ascension•Remote,

1d•$125,689 - $170,049•Remote

About The Position

This role is responsible for leading the redesign of the enterprise trunking network, optimizing E911 infrastructure, and driving Contact Center modernization. It involves expanding cloud architecture for existing telecom solutions, overseeing the migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms, and maintaining the Avaya footprint. The position requires exercising judgment and influence on key technical decisions, standards, policies, and environment selection. It also involves establishing unified telecommunications standards across all clinical tiers and aligning with security and infrastructure directives, as well as assessing existing architectures for cloud readiness, modernization opportunities, performance monitoring, cost optimization, and security compliance.

Requirements

High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
7+ years of experience in enterprise telecommunications infrastructure (SIP trunking, next-generation network routing, in-house building wiring, low-voltage, and foundational voice architectures).
Formal leadership or supervisory capacity managing technical teams or solution architects.
Proven track record of managing fiscal year capital budgets and complex project portfolios simultaneously.
Strong experience building TCO models, performing cost/benefit analyses, and defending the strategic value of technology investments to executive stakeholders.
Strong background in Avaya ecosystems.
Proven experience architecting/designing Cisco collaboration portfolios, specifically migrating from on-premise CUCM to Cisco Dedicated Instance (DI) or Multi-Tenant (MT) environments.
Deep understanding of Contact Center architecture, routing, and workflows.
Strong technical foundation to effectively guide troubleshooting, configuration validation, and technical decision-making.

Nice To Haves

3 years of leadership or management experience preferred.
Strong interest or experience in integrating AI/conversational bots.

Responsibilities

Lead the redesign of the enterprise trunking network.
Optimize E911 infrastructure.
Drive Contact Center modernization toward natural language processing and automation.
Expand cloud architecture for existing telecom solutions.
Oversee the migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms.
Maintain the primary Avaya footprint.
Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and data flows.
Review, evaluate, and formally sign off on High-Level Design (HLD) documentation for incoming project requests.
Establish unified telecommunications standards across all clinical tiers (acute care, outpatient, clinics, and emergency departments).
Align telecommunications standards with broader security and infrastructure directives.
Assess existing architectures for cloud readiness or modernization opportunities.
Monitor performance, cost optimization, and security compliance of existing architectures.