Telecommunications and Network Services Analyst (Network Analyst)

City of Santa Barbara•Santa Barbara, CA

19h•Hybrid

About The Position

The City of Santa Barbara Information Technology Department is seeking a knowledgeable Telecommunications & Network Services Analyst. This position will perform various professional, technical, and analytical duties to support the City’s computers, local and wide area network infrastructure, applications, and users. They will be tasked with leading and coordinating telecommunications troubleshooting, configuration, projects, upgrades, and migrations for NEC on-premise and cloud VoIP systems. This role involves maintaining comprehensive documentation for telecommunications infrastructure, including system configurations, contracts, and compliance records. The analyst will also be responsible for specifying, configuring, and troubleshooting physical and virtual servers, storage area networks, backup and recovery systems, local and wide area network equipment, and desktop/laptop/tablet workstations, applications, and other peripheral equipment. Ensuring adherence to technology and security standards and participating in security incident response are key aspects of the role. Additionally, the position will provide training and technical support to users and backup technical staff on telecommunications systems. This position offers a hybrid/flexible work schedule following the completion of the probationary period, with schedules dependent upon operational needs.

Requirements

Three (3) years of increasingly responsible telecommunications, network administration and applications support experience.
Equivalency to a Bachelor’s degree from an accredited college or university with major course work in computer science or a related field.
Knowledge of NEC on-premise PBX or similar, and cloud-hosted VoIP telecommunications systems.
Knowledge of Audit and analysis of telecommunications systems billing and contracting.
Knowledge of VoIP protocols and standards, Quality of Service (QoS), and Unified Communications, such as Microsoft Teams.
Knowledge of Security standards and incident response procedures for telecommunications systems.
Knowledge of Microsoft Windows Server, VMware, Microsoft Office, Microsoft Exchange, Microsoft SQL, Microsoft SCCM, anti-virus, anti-spam, and anti-malware software, Internet, remote access, and computer and network utilities, software and applications specific to departmental operations.
Knowledge of Network equipment (such as switches, routers, and firewalls), servers, storage devices, backup and recovery systems, computer workstations, laptops, and tablets and other peripherals.
Knowledge of Principles and business practices of computer systems, networking, data communications, backup, disaster recovery, and disk storage.
Knowledge of Windows applications, databases, and related configuration requirements.
Knowledge of Basic principles of networks and security.
Skills in Telecommunications troubleshooting, configuration, and administration.
Skills in Installation, support, and troubleshooting of computer systems, networks, applications, including technologies unique to an assigned department.
Skills in Project coordination and vendor management for telecommunications initiatives.
Skills in Budget preparation and oversight for telecom/network systems.
Skills in Documentation and compliance management for telecom infrastructure.
Ability to prepare clear and logical reports and program documentation.
Ability to work independently to meet schedules and timelines; may be required to be available during non-working hours to provide system support and ensure systems are operating optimally.
Ability to specify, install, support and troubleshoot telecommunications, computer systems and applications, including technologies unique to an assigned department.
Ability to triage and prioritize issues; assign questions and issues to applicable vendors for resolution.
Ability to communicate effectively, both orally and in writing.
Ability to train users on applications and technology.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities.

Nice To Haves

MCSE and CCNA certifications are desirable.

Responsibilities

Lead and coordinate telecommunications troubleshooting, configuration, projects, upgrades, and migrations for NEC on-premise and cloud VoIP systems.
Maintain comprehensive documentation for telecommunications infrastructure, including system configurations, contracts, and compliance records.
Specify, configure, and troubleshoot physical and virtual servers, storage area networks, backup and recovery systems, local and wide area network equipment; desktop, laptop, and tablet workstations, applications and other peripheral equipment.
Ensure adherence to technology and security standards and participate in security incident response as needed.
Provide training and technical support to users and backup technical staff on telecommunications systems.