Telecommunications and Dispatch Specialist

Ballad Health • Johnson City, TN

33d • Onsite

About The Position

As a Telecommunications & Dispatch Specialist at Ballad Health, your duties and qualifications are extensive and critical to the smooth operation of the communication systems within the health system. You play a crucial role in facilitating communication, ensuring efficiency, and maintaining safety within the organization. Your diverse skill set and dedication to excellence are essential for fulfilling these responsibilities effectively.

Requirements

• High school diploma or its equivalent in educational achievement.
• Computer competency including data entry, ability to type and familiarity with other electronic office equipment.
• Security/maintenance dispatch, operator, or call center experience.
• One year experience in the medical field using medical terminology.
• Experience with hospital code systems and radio communications.
• Excellent communication skills to interact effectively with the public, coworkers, and hospital staff.
• Good telephone presence, exhibiting proper phone etiquette and demeanor.
• Ability to learn and apply proper switchboard and two-way radio communication techniques effectively.
• Good customer service skills.
• Ability to make logical decisions in a timely manner, even under stressful circumstances.
• Ability to work in a high-volume, fast-paced environment under time-sensitive conditions.
• Ability to sit for long periods.
• Ability to handle a high-volume workload accurately with minimal supervision.
• Demonstrate high levels of concentration for extended periods.
• Maintain confidentiality and privacy for callers and patients.
• Proficient in operating office equipment such as copiers, fax machines, printers, computers, pagers, and telephones.
• Ability to recognize emergency conditions and respond quickly and calmly according to proper procedures.
• Ability to relate well and communicate effectively with individuals across diverse socioeconomic and professional backgrounds.
• Collaborate with nurses, department managers, and call center staff to identify areas for continuous quality improvement.

Nice To Haves

• Some college preferred.

Responsibilities

• Operate a computer telephone integrated switchboard and other communication equipment to facilitate various types of communication throughout the Health System.
• Handle employee, physician, department, and patient calls, as well as disseminating, transferring, and conferencing these calls as needed.
• Perform data entry tasks and complete various forms and logs as required.
• Provide training to new team members as needed.
• Provide dispatching and communication support for security, engineering, patient services, administration, and other departments as required.
• Provide support for the Ballad Health messaging system.
• Monitor various security and environment management alarm systems, promptly responding to alerts and taking appropriate actions as necessary.
• Access reports and collect data as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED