Telecommunications Analyst
UnitedHealth Group•La Crosse, WI
•$29 - $52
About The Position
The Telecommunications Analyst will perform operational duties to support OptumServe’s telephony network, including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, IVR scripts, analog lines, call accounting and call recording. This role will work on Contact Center and Enterprise Voice Telecommunication services with duties that include implementation, support and technical analysis of hardware, software or networks.
Requirements
- High School Diploma/GED
- 3+ years of IT experience
- 1+ years of Mitel experience
- 1+ years of hands-on job experience in the telecommunication industry
- 1+ years of experience with computer skills including Windows based applications (Word, Excel, PowerPoint, Outlook or Visio)
- Ability to be on call after business hours & weekends on a rotational basis
- United States citizenship is required for this position
- Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance
Responsibilities
- End User Telecommunication and Contact Center technical support and provisioning
- Participate in repairs, new service builds, migrations, and provide supports for critical production systems
- Provide explanations and interpretations within area of expertise
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
