Information Technology (Band B) - Telecommunications Analyst - Oahu

State of Hawai'i • Island of Oahu, HI

6d • Onsite

About The Position

Positions assigned to this level will independently perform the full range of Telecommunications Analysis work ranging from the Journeyworker to the Senior Specialist/Subject Matter Expert levels. The Telecommunications Analyst evaluates user requests for new or modified voice and/or data systems, software and hardware. They develop specifications and technical implementation plans, recommend alternative solutions to reduce costs or improve service, and plan and coordinate installation dates with users, development and engineering staff and vendors. They follow up to ensure that service level agreements have been achieved and resolve any outstanding issues. They also participate in the evaluation of vendor proposals and in developing and documenting operational standards.

Requirements

• Legal Authorization to Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
• Four (4) years of progressively responsible administrative, professional or analytical work experience that provided the competencies: Customer Focus, Initiative, Reading, Writing, Oral Communication, Decision Making, Problem Solving, Reasoning, Information Management, Interpersonal Skills, Technical Competence, and Organizational Awareness; or Graduation from an accredited four (4) year college or university with a bachelor’s degree; or Any equivalent combination of experience and education.
• Two to four years of professional work experience in the Telecommunications Analysis Specialty Area; or any equivalent combination of training and experience.
• Possession of a valid driver's license at the time of appointment.

Responsibilities

• Evaluates user requests for new or modified voice and/or data systems, software and hardware.
• Develops specifications and technical implementation plans.
• Recommends alternative solutions to reduce costs or improve service.
• Plans and coordinates installation dates with users, development and engineering staff and vendors.
• Follows up to ensure that service level agreements have been achieved and resolves any outstanding issues.
• Participates in evaluation of vendor proposals and in developing and documenting operational standards.
• Performs complex professional work and exercises independent judgment, discretion and adaptation in determining an approach and applying broad concepts, subject matter knowledge, professional skills and techniques in order to successfully complete assignments and fulfill the full scope of responsibilities.
• Performs the most advanced level of work, requiring the application of comprehensive and in-depth knowledge, and seasoned judgment.
• Serves as a project or team leader initiating, coordinating, and completing highly complex projects.
• Performs the most complex work in a particular subject matter area for a majority of work time on a regular and continuing basis.
• Provides expert advisory, consultative, and technical guidance to others on their respective area of expertise.

Benefits

• Membership in the civil service upon satisfactory completion of an initial probation period of at least six months.
• Eligibility to apply for promotion and transfer opportunities to permanent as well as other temporary positions.
• Rights and benefits afforded to an employee in a permanent position (with the exception of return rights and placement rights associated with a reduction-in-force).
• Public Service Loan Forgiveness (PSLF) Program eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level