Telecommunications Administrator

EquipmentShare • Columbia, MO

9h • Onsite

About The Position

EquipmentShare is seeking a Telecommunications Administrator for its Corporate Headquarters in Columbia, MO. This role is crucial for deploying and maintaining the company's telecommunications infrastructure, with a specific focus on Webex Calling and Webex Contact Center administration. The ideal candidate will be part of a team transforming the construction industry through innovative technology and real-time support.

Requirements

• Demonstrated ability to successfully take ownership and drive multiple concurrent objectives or activities, and effectively make decisions to prioritize tasks and allocate time given evolving business priorities
• Deep knowledge of computer hardware and networking infrastructure
• Demonstrated ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology
• Exceptional critical thinking and problem-solving ability
• Customer-focused, and models exemplary customer service
• Associate’s degree in Networking Technology, Information Systems, Computer Science or a related field, OR comparable level of professional experience
• At least 3+ years experience in Networking and/or Telecommunications field
• Experience in Call Center administration, IVR systems, Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, PBX phone switching systems, Call Routing, Dial Plans, and reporting software
• Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to lift up to 25 pounds at times.
• Must hold a valid drivers license.
• Ability to work in a multi-office environment and willingness to travel to other offices nationwide as required. Travel time could be 10%-20% of the time and overnight may be required.

Nice To Haves

• Cisco CCNA or CompTIA Network+ certification, preferred

Responsibilities

• Administer, deploy, monitor and maintain EquipmentShare’s VOIP telephony systems nationwide
• Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems
• Provide excellent customer service to our staff/internal teams to efficiently solve problems
• Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested
• Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations
• Professional and detailed documentation of all existing and new environments
• Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance
• Responsible for assisting, coordinating and performing EquipmentShare’s telecommunications work which includes add’s, moves, and changes
• Identify end user needs/requirements and mobilize existing and new technology
• Travel to company locations within current and future markets as needed
• Stay up to date with industry best practices and certifications
• Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company
• Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs
• Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, warehouses, and office locations) are completed in a timely and accurate manner

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events and food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree