Telecom Technician

Wyandot Behavioral Health Network•Kansas City, KS

1d•Onsite

About The Position

We are seeking an experienced and detail-oriented Telecom Technician to join our Information Technology Team. The ideal candidate will have 3–5 years of hands-on experience in the installation, maintenance, and support of cable infrastructure, routers and switches, and business phone systems. This role is critical to ensuring our network and communication infrastructure remains secure, stable, and scalable.

Requirements

3–5 years of relevant telecom or network technician experience.
Strong understanding of structured cabling systems.
Proficient in configuring and troubleshooting routers and switches.
Familiarity with VoIP systems and traditional PBX phone systems.
Capable of maintaining and troubleshooting print devices on network.
MS Office Application proficiency, specifically MS Outlook, Word, Excel and Visio.
Strong problem-solving abilities.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks.
May require lifting up to 50 lbs.
Ability to work in server rooms, crawl spaces, ceilings, and other non-office environments.
Frequent travel between sites requires reliable transportation, a valid driver's license, and current motor vehicle insurance.

Nice To Haves

CompTIA Network+, Cisco CCNA, or equivalent certifications (preferred but not required).

Responsibilities

Install, test, and maintain structured cabling systems including Cat5e, Cat6, and fiber optic cables.
Perform routine inspections and troubleshooting of network cabling for performance and compliance.
Label and document all network cabling according to internal standards.
Install, configure, and maintain enterprise routers and network switches (Cisco or similar).
Monitor network hardware for performance and faults and respond to outages or degradation of service.
Apply firmware upgrades and ensure hardware is patched and secured according to best practices.
Configure, install, and support VoIP, cloud and legacy Cisco phone systems. Cisco UCM and Cisco PSTN with Webex Calling
Manage call routing, voicemail, extensions, and system integrations.
Troubleshoot phone-related issues and provide user support as needed.
Coordinate installation, repair and maintenance of telecom infrastructure.
Work closely the Network Administrators to support overall infrastructure projects.
Maintain documentation for all systems, hardware, and configurations.
Assist with network expansion, upgrades and migrations as required.
Install and configure MFP and other print devices
Order and maintain stock of print consumables
Troubleshoot printing issues.
Manage general help desk requests through ticket system, email and phone calls
Participate in On-Call rotation for 24/7/365 help desk support-approximately 1 calendar week/month.