Telecom System Administrator - Texas/Remote

SiteOne Landscape Supply•Roswell, GA

9d•Remote

About The Position

We are seeking a detail-oriented and self-motivated Telecommunications System Administrator to support and manage enterprise telecom and mobile environments. This role requires strong organizational skills, technical expertise, and the ability to manage multiple tasks independently while delivering excellent service to our SiteOne customers. Travel Requirements: This role requires up to 40% travel, including travel throughout the United States and Canada.

Requirements

Bachelor's degree or equivalent work experience
TEM expertise required
Work independently to prioritize and manage tasks effectively and accurately
5 years Webex Calling & Contact Center administration experience
5 years PBX experience required focused on 8x8 Administration & Contact Center
5 years of technical support experience
Strong verbal and written communication skills
Advanced Microsoft Excel knowledge - Pulling reports from multiple data sources to create consolidated reporting using vlookups and creating pivot tables to highlight summarized data reporting
Excellent customer service skills and a positive attitude
Mobile Device Management experience (ex. MaaS360, Mobileiron, Intune, Workspace One)
Ability to be on-call as required
Strong analytical and problem-solving skills
Physically capable of lifting items in excess of 40lbs
Strong technical and analytical aptitude
Ability to work independently and is self-motivated
Perform other responsibilities as required

Responsibilities

Manage Mobile Device Provisioning:Provide mobile device support including provisioning, troubleshooting and lifecycle management with multiple service providers. This includes maintaining an inventory of devices for deployment and processing equipment returns.
TEM Responsibilities: Provide support for all Telecom and Networking voice and data services including invoice onboarding and financial analysis.
Support enterprise communication platforms: This includes Webex Calling, Webex Contact Center, 8x8 branch phones and 8x8 Contact Center
IT Service Desk Support: Monitor and promptly respond to Service Desk inquiries posted in the Telecom Service Desk Chat. Handling of ServiceNow incidents and tasks assigned to the Telecom queue ensuring timely resolution.
Build Relationships: Fostering communication and coordinating with internal and external teams for technical support and system upgrades.
Share Knowledge: Create clear and concise documentation including processes and procedures for Telecom Team, creation of knowledgebase articles and training materials for our customers and Acquisitions Team