Telecom Site Technician

ViaPath Technologies • Ventura, CA

9d • Onsite

About The Position

ViaPath is seeking a Telecommunications Site Technician to join its Field Services team. Reporting to the Field Service Manager and working largely independently with limited or no direct supervision, the technician provides remedial repair, preventive maintenance, and system reliability services at customer sites in Ventura County, California. The role may also include administering kiosk service and collection activities at customer locations throughout an assigned territory.

The technician services ViaPath products, handles customer issues, installs and maintains telephony and network equipment, troubleshoots wiring and system problems, and supports video visitation and tablet functionality. The position requires daily travel to customer sites, with possible overnight trips, and work in government, jail, and prison environments subject to stringent security guidelines. Scheduled and unscheduled overtime and after-hours callouts are expected.

Requirements

• High school diploma or GED.
• Two to four years of related experience.
• Troubleshooting ability, including defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Proficiency with Windows OS, MS Office, and other software programs that may be required.
• Proficiency with telephony and networking, including copper, CAT 5/6, and fiber-optic wiring.
• Knowledge of wiring color codes and data-cabling fabrication.
• Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Valid driver’s license.
• Willingness and ability to travel to various customer sites daily, with potential overnight trips.
• Ability and willingness to work scheduled or unscheduled overtime and after-hours callouts.
• Ability to work in government agency, jail, and prison environments while maintaining stringent security guidelines.

Responsibilities

• Represent ViaPath positively when meeting customers and clients, demonstrating service excellence.
• Provide overall service for ViaPath products at assigned customer sites and assist customers as needed.
• Prioritize and plan assigned service calls, communicate updates, and escalate problems when appropriate.
• Interact professionally with customers to foster positive relationships.
• Serve as the point of contact for facility staff regarding customer account issues.
• Replace telephony hardware and network components and perform basic maintenance.
• Pull cable, mount network devices, and install telephony hardware.
• Administer kiosk service and collections, clear bill and paper jams, and deposit monies at assigned financial institutions.
• Troubleshoot problems by defining issues, collecting data, establishing facts, and drawing valid conclusions; assist Technical Support with corrective action on deployed hardware and software.
• Develop and maintain working knowledge of operating standards, practices, and procedures.
• Trace, repair, or replace damaged wiring and make repairs on 66-Blocks or Cutoff Switches.
• Handle special projects as assigned by the Field Service Manager.
• Work scheduled or unscheduled overtime and after-hours callouts as required.
• Foster an effective and impactful team environment.
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable.
• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity where applicable.
• Return damaged or inoperable equipment using ViaPath’s Return Merchandise Authorization process.
• Travel daily to customer sites and potentially make overnight trips.

Benefits

• Medical, dental, and vision insurance with multiple plan options for eligible full-time employees.
• Employer contribution to a Health Savings Account for eligible medical plans; healthcare and dependent-care flexible spending accounts are available.
• Flexible Time Off, including vacation and sick time, and company holidays.
• Traditional and Roth 401(k) retirement plan options with employer matching contributions.
• Company-paid basic life insurance and short-term disability coverage; additional voluntary coverage is available.
• Employee Assistance Program offering free, confidential personal, financial, and family support.
• Additional well-being resources and discounted services, including Care.com, Calm, Active&Fit, Telavet, and LegalShield.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED