Telecom Site Technician

ViaPath Technologies • Leesport, PA

11d • Onsite

About The Position

ViaPath is seeking a Telecommunications Site Technician to join its Field Services team. Reporting to the Field Service Manager, the technician works largely independently, with little or limited direct supervision, providing remedial repairs, preventive maintenance, and system reliability services. The position may also involve administering kiosk collection and service activities for customers across an assigned territory.

The work base is in Leesport, Pennsylvania, with daily travel to multiple client sites throughout the assigned Eastern Pennsylvania territory and potential overnight trips. The role serves customers in government, jail, and prison environments, where stringent security guidelines must be maintained. Scheduled and unscheduled overtime and after-hours callouts are expected.

Eligible full-time employees have access to a comprehensive benefits package. Benefit eligibility may depend on employee status, work location, and plan documents; benefits and terms are subject to change.

Requirements

• High school diploma or GED.
• At least 2 years of related experience; the posting specifies a minimum of 2–4 years.
• Experience troubleshooting, including defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Proficiency with Windows OS, MS Office, and other software programs that may be required.
• Proficiency with telephony and networking, including copper, CAT 5/6, and fiber-optic wiring.
• Knowledge of wiring color codes and data-cabling fabrication.
• Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Valid driver’s license.
• Willingness and ability to travel daily to various customer sites, with potential overnight trips.
• Ability and willingness to work scheduled and unscheduled overtime assignments and after-hours callouts.
• Ability to maintain stringent security guidelines in government agency, jail, and prison environments.

Responsibilities

• Represent ViaPath positively when meeting customers and clients, demonstrating service excellence.
• Provide overall service for ViaPath products at assigned customer sites and assist customers as needed.
• Prioritize and plan assigned service calls, communicate updates, and escalate problems when appropriate.
• Interact professionally with customers to foster positive relationships.
• Serve as the point of contact for facility staff regarding customer account issues.
• Replace telephony hardware and network components and perform basic maintenance.
• Pull cable, mount network devices, and install telephony hardware.
• Administer kiosk service and collections, clear bill and paper jams, and deposit monies at assigned financial institutions.
• Perform basic troubleshooting by defining problems, collecting data, establishing facts, and drawing valid conclusions; assist Technical Support with corrective actions for deployed hardware and software; and develop working knowledge of operating standards, practices, and procedures.
• Troubleshoot wiring by tracing and repairing or replacing damaged wiring and making repairs to 66-blocks or cutoff switches.
• Handle special projects assigned by the Field Service Manager.
• Perform scheduled or unscheduled overtime work and after-hours callouts as needed.
• Help foster an effective and impactful team environment.
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable.
• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity where applicable.
• Return damaged or inoperable equipment according to ViaPath’s Return Merchandise Authorization process.
• Maintain stringent security guidelines while working in government, jail, and prison environments.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); employer HSA contribution for eligible medical plans and healthcare and dependent-care spending accounts.
• Flexible Time Off (FTO), including vacation and sick time.
• Company holidays.
• Traditional and Roth 401(k) retirement plan options with employer matching contributions.
• Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) offering confidential personal, financial, and family support.
• Additional well-being resources, including access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED