Telecom Site Technician

ViaPath Technologies • Allentown, PA

9d • Onsite

About The Position

ViaPath is seeking a Telecommunications Site Technician for its Field Services team. Reporting to the Field Service Manager and working largely independently with limited or no direct supervision, the technician provides remedial repairs, preventive maintenance, and system reliability services. The role may also include administering kiosk service and collection activities for customers throughout an assigned territory.

The position is performed onsite at a customer facility in Allentown, Pennsylvania. The work may involve access to government agencies, jails, and prisons, where stringent security guidelines must be maintained. Daily travel to customer sites may be required, with potential overnight trips. Scheduled and unscheduled overtime and after-hours callouts are expected.

Requirements

• High school diploma or GED.
• Two to four years of related experience.
• Troubleshooting experience, including the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency with Windows OS, MS Office, and other software programs that may be required.
• Proficiency with telephony and networking, including copper, CAT 5/6, and fiber-optic wiring.
• Knowledge of wiring color codes and data-cabling fabrication.
• Ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 100 pounds with assistance.
• Valid driver's license.
• Willingness and ability to travel daily to customer sites, with potential overnight trips.
• Ability to maintain stringent security guidelines in government agency, jail, and prison environments.
• Ability and willingness to work scheduled or unscheduled overtime and after-hours callouts.

Responsibilities

• Represent ViaPath positively to customers and clients, demonstrating service excellence.
• Maintain and service ViaPath products at assigned customer sites and assist customers as needed.
• Prioritize and plan assigned service calls, communicate updates, and escalate problems when appropriate.
• Interact professionally with customers to foster positive relationships.
• Serve as the point of contact for facility staff regarding customer account issues.
• Replace telephony hardware and network components and perform basic maintenance.
• Pull cable, mount network devices, and install telephony hardware.
• Administer kiosk servicing and collections, clear bill and paper jams, and deposit collected money at assigned financial institutions.
• Troubleshoot by defining problems, collecting data, establishing facts, and drawing valid conclusions; assist Technical Support with corrective actions for deployed hardware and software; and develop working knowledge of operating standards, practices, and procedures.
• Trace and repair or replace damaged wiring and make repairs to 66-blocks or cutoff switches.
• Handle special projects assigned by the Field Service Manager.
• Work scheduled or unscheduled overtime and after-hours callouts as needed.
• Foster an effective and impactful team environment.
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable.
• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity where applicable.
• Return damaged or inoperable equipment according to ViaPath's Return Merchandise Authorization process.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Health Savings Account and Flexible Spending Account options; employer HSA contribution for eligible medical plans.
• Flexible Time Off, including vacation and sick time.
• Company holidays.
• Traditional and Roth 401(k) options with employer matching contributions.
• Company-paid basic life insurance and short-term disability, with additional voluntary coverage available.
• Employee Assistance Program offering confidential support for personal, financial, and family matters.
• Additional well-being resources and discounted services, including Care.com, Calm, Active&Fit, Telavet, and LegalShield.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED