Telecom Technician

TKC Holdings • Galveston, TX

2d • Onsite

About The Position

The Telecom Technician serves as the primary interface for facility system inquiries, including tracking and managing inmate inquiries, complaints, and responses. The position repairs or replaces broken telephone sets and provides weekly updates on phone system status, repairs made, and open items. The technician works five days a week, eight hours a day, inside a correctional facility. The position may require overtime, non-standard schedules, and evening or night shifts.

Requirements

• High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
• Customer service experience.
• Three or more years of demonstrated skills in a high-tech environment, emphasizing computer hardware maintenance, software management, and networking.
• Must work five days a week, eight hours a day, inside a correctional facility.
• Position may require overtime, non-standard schedules, and evening or night shifts.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints, and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs and tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Generate reports to meet facility requirements and assist with report generation and limited training for new facility personnel.
• Provide weekly updates on phone system status, repairs made, and open items.
• Repair or replace broken telephone sets.
• Assist technical support with system troubleshooting.
• Complete RMA forms and track and ship tablets for replacement.
• Use software to troubleshoot and provide reports when needed.
• Retrieve defective tablets and distribute spare equipment as needed.
• Create trouble tickets and track repair and equipment requests.
• Research and respond to complaints within established timelines so problems are resolved in a timely manner.
• Maintain ongoing tablet and onsite equipment inventory.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• Tuition reimbursement
• Paid training
• Career advancement opportunities
• Life insurance and AD&D coverage
• Voluntary benefits, including short-term disability, long-term disability, critical illness, and accident coverage

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED