Telecom Network Administrator, OIT Communications Service Center: UTK

University of Tennessee•Knoxville, TN

17d•$88,000 - $102,000•Hybrid

About The Position

The Telecom Network Administrator is responsible for administering, validating, and reporting telecommunications expenses and related service data. The role manages telecom databases and a tele-management system, reconciles carrier invoices against contracts, rates, and inventory, investigates billing discrepancies, initiates disputes, tracks credits, and supports payment processing with finance and procurement. It maintains accurate records for infrastructure, circuits and lines, mobile devices and plans, cost centers, vendors, service histories, projects, 911/Public Safety, work orders, and service tickets. The position manages system functions supporting move, add, and change orders, inventory adjustments, and billing. It leads tele-management system upgrades, including patching and major revisions; supports departmental account setups and billing; coordinates building-address assignments and records with the Metropolitan Planning Commission and Knox County Emergency Communications; and supports Telephone Services customer service representatives. The role also produces spending, usage, chargeback, and trend reports, assists with budgeting and forecasting, runs monthly billing cycles to recover costs, supports contract management, and collaborates with vendors and internal teams to improve cost controls, workflows, and policy compliance. The position is in the OIT Communications Group, which is responsible for campus IT construction, with an emphasis on Layer 1 construction, network, audiovisual, and telephony activation and management. The work location is Knoxville, Tennessee, with a hybrid arrangement.

Requirements

Bachelor's degree.
Three years of database management experience with complex tele-management systems.
Demonstrated quality leadership in the management of IT organizations and a strong background in large, multifaceted network operations.
Ability to analyze business needs and provide supporting solutions.
Ability to specify, plan, and manage projects.
Ability to communicate effectively orally and in writing with administrative, academic, support, and other users.
Ability to understand and clearly communicate technical issues, software specifications, and general network operations and security requirements to organizational members.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, analyze, and interpret common scientific and technical journals and documents.
Ability to work in a multi-ethnic and multicultural environment.
Must be legally authorized to work in the United States on a full-time basis without current or future need for employment-based visa sponsorship.

Nice To Haves

Six years managing a complete tele-management system.
Subject matter expertise in telecom billing, infrastructure, public safety, reporting, work order processing, service workflows, and database management.
Experience in an educational environment.
Experience in a large, complex campus environment with communications systems spanning voice, wired and wireless networking, audiovisual, cellular, public safety, and commercial broadcast television systems.

Responsibilities

Administers databases associated with the tele-management system, including customer billing, infrastructure inventory, project inventory, 911/Public Safety, work orders, and service ticketing.
Leads tele-management system upgrades, including patching and major revisions.
Manages system functions supporting move, add, and change orders, inventory adjustments, and billing.
Supports the OIT Business Office with departmental setups and billing, including new accounts and accounts for billing additional services.
Coordinates with the Metropolitan Planning Commission and Knox County Emergency Communications to assign UT building addresses and maintain them in the tele-management system and Intrado 911 application.
Provides support to Telephone Services customer service representatives.
Provides contract management support.
Reconciles carrier invoices against contracts, rates, and inventory; investigates discrepancies, initiates disputes, tracks credits, and supports timely payment processing.
Maintains and audits telecom records and databases, ensuring data integrity, consistent naming and assignment standards, and documentation for audits and renewals.
Generates recurring and ad hoc reports on spending, usage, chargebacks, and trends, and assists with budgeting and forecasting.
Supports service changes by updating records and confirming effective dates.
Runs monthly billing cycles to recover costs.
Collaborates with vendors and internal IT/telecom teams to improve cost controls, streamline workflows, and support compliance with organizational policies.