Telecom Field Technician
About The Position
The Telecom Field Technician is based in Vero Broadband’s California markets and provides on-site installation, repair, and maintenance of customer equipment. The role is responsible for field activity on the Vero Broadband network and requires reliable, prompt service, strong communication and support skills, and a commitment to customer satisfaction. The technician installs and tests customer services at residential and business locations, performs fiber splicing, troubleshoots network issues, and works with Engineering, Technical Support, and Service Delivery to complete installations and service calls. The position involves extensive travel to project locations, outdoor work in varying and sometimes extreme weather, climbing and working at elevations, and handling heavy equipment. A company vehicle is provided. The schedule is variable and may require night or weekend availability. This is a full-time, nonexempt staff position.
Requirements
- Experience installing and handling various types of fiber-optic cable, including single-mode and multimode.
- Willingness to work in confined spaces when necessary.
- Keen attention to detail and adherence to established standards.
- Strong accountability for safety, quality, and productivity.
- Availability to work flexible, long hours based on project requirements.
- Ability to lift and carry up to 50 pounds and carry a ladder.
- Valid driver’s license and clean driving record.
- Authorization to work in the United States.
- Ability to pass a background check and motor vehicle record screen.
- Ability to work outdoors in extreme heat or cold, rain, or snow.
- Ability to stand, walk, and climb on uneven surfaces and ladders for extended periods.
- Ability to operate heavy machinery, including forklifts, aerial lifts, and telehandlers.
- Ability to wear personal protective equipment, including hard hats, safety glasses, and steel-toed boots.
- Ability to crouch and stand in undefined positions in narrow spaces to operate machinery.
- Ability to pass a post-offer pre-employment drug test.
- At least two professional references.
Nice To Haves
- Two years of fiber-optic and Cat6 cable installation experience.
- Experience configuring wireless equipment such as Ubiquiti, Cambium, and Nokia.
Responsibilities
- Perform field activity on the Vero Broadband network.
- Install and test new customer services at residential and business locations.
- Perform fiber splicing.
- Troubleshoot and resolve network outages and issues.
- Perform work outdoors in varying weather conditions, including extreme heat or cold and inclement weather.
- Climb and work at elevations exceeding 18 feet, including from ladders and lift trucks.
- Read and interpret network diagrams and detailed instructions.
- Operate a company vehicle in accordance with safe driving practices.
- Coordinate with Engineering, Technical Support, and Service Delivery to complete installations and service calls.
- Provide excellent customer service.
- Travel to various locations to perform job duties, including short trips, longer trips, or extended stays as project needs require.
Benefits
- Four medical plans with employer contributions for employees and dependents.
- Dental insurance.
- Vision insurance.
- Life insurance and AD&D.
- Voluntary life insurance.
- Disability insurance.
- 401(k) retirement plan with employer match.
- 15 PTO days.
- 9 paid holidays and 2 floating holidays.
- May be eligible for an annual discretionary bonus based on individual performance and company profitability.
- Company vehicle provided.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
