Telecom Expense Project Manager

Unity Communications•Gilbert, AZ

4d•Remote

About The Position

The Telecom Expense Project Manager plans and delivers Telecom Expense Management (TEM) projects from kickoff through savings realization. The role covers inventory cleanup, invoice audits, carrier disputes, contract optimization, and carrier migrations. It serves as the primary point of contact among clients, carriers, and internal teams, with accountability for project timelines, budgets, and measurable savings. The position works with IT, finance, procurement, and carrier account teams to keep projects on schedule, reports on project status, risks, and savings, and documents processes into repeatable playbooks. The role may also take on additional tasks and projects as business needs arise.

Requirements

3 to 5 years of experience in telecom expense management, telecom procurement, IT project management, or a similar role.
Working knowledge of carrier billing, including voice, data, wireless, and circuit services.
A proven record of managing multiple projects with competing deadlines.
Ability to multitask and manage several projects and priorities at once.
Willingness to explore new areas and work outside one's comfort zone, with a flexible, can-do approach to tasks beyond core responsibilities.
Strong Excel and data analysis skills.
Clear written and verbal communication skills with client executives and carrier representatives.
Legal authorization to work in the United States.

Nice To Haves

PMP, PMI ACP, or equivalent certification.
Hands-on experience with a TEM platform such as Tangoe, Calero, or similar.
Experience with carriers such as AT&T, Verizon, Lumen, and T-Mobile.
Background in a BPO, MSP, or telecom services environment.
Experience with contract review and vendor negotiation.

Responsibilities

Lead end-to-end TEM projects, including scoping, planning, execution, and closeout.
Build and validate inventories of circuits, lines, devices, and contracts against carrier invoices.
Audit invoices for rate errors, duplicate charges, unused services, and incorrect taxes or surcharges.
Manage carrier billing disputes and track credit recovery through resolution.
Identify and execute cost-reduction opportunities, including service disconnects, plan right-sizing, and carrier consolidation.
Support contract negotiations, RFPs, and renewals to secure better pricing and terms.
Coordinate carrier transitions, site cutovers, and new service installations.
Implement and configure TEM platforms, approval workflows, and cost-allocation structures.
Track savings against targets and provide regular status, risk, and savings reports to clients and leadership.
Coordinate with IT, finance, procurement, and carrier account teams to keep projects on schedule.
Document processes and develop repeatable playbooks for future engagements.
Take on additional tasks and projects as business needs arise.