Telecom Expense Project Manager

Unity Communications•Gilbert, AZ

1d•Remote

About The Position

The Telecom Expense Project Manager plans and delivers Telecom Expense Management (TEM) projects from kickoff through savings realization. Projects may include telecom inventory cleanup, invoice audits, carrier disputes, contract optimization, and carrier migrations. The role serves as the main point of contact among clients, carriers, and internal teams, and is accountable for project timelines, budgets, and measurable savings. The position is remote and US-based, with a Monday through Friday schedule. The manager works with IT, finance, procurement, and carrier account teams to keep projects on schedule, reports on status, risks, and savings, and documents processes into repeatable playbooks. Additional tasks and projects may be assigned as business needs arise.

Requirements

3 to 5 years of experience in telecom expense management, telecom procurement, IT project management, or a similar role.
Working knowledge of carrier billing, including voice, data, wireless, and circuit services.
Proven record of managing multiple projects with competing deadlines.
Ability to multitask and manage several projects and priorities at once.
Willingness to explore new areas and work outside your comfort zone, with a flexible, can-do approach to tasks beyond core responsibilities.
Strong Excel and data analysis skills.
Clear written and verbal communication with client executives and carrier representatives.
Legal authorization to work in the United States.

Nice To Haves

PMP, PMI-ACP, or equivalent certification.
Hands-on experience with a TEM platform such as Tangoe, Calero, or similar.
Experience with carriers such as AT&T, Verizon, Lumen, and T-Mobile.
Background in a BPO, MSP, or telecom services environment.
Experience with contract review and vendor negotiation.

Responsibilities

Lead end-to-end TEM projects, including scoping, planning, execution, and closeout.
Build and validate telecom inventories of circuits, lines, devices, and contracts against carrier invoices.
Audit invoices for rate errors, duplicate charges, unused services, and incorrect taxes or surcharges.
Manage billing disputes with carriers and track credit recovery through resolution.
Identify and execute cost-reduction opportunities, including service disconnects, plan right-sizing, and carrier consolidation.
Support contract negotiations, RFPs, and renewals to secure better pricing and terms.
Coordinate carrier transitions, site cutovers, and new service installs.
Implement and configure TEM platforms, approval workflows, and cost allocation structures.
Track savings against targets and deliver regular status, risk, and savings reports to clients and leadership.
Coordinate with IT, finance, procurement, and carrier account teams to keep projects on schedule.
Document processes and build repeatable playbooks for future engagements.
Take on additional tasks and projects as business needs arise.