Telecom Admin | W2 Only (No OPT's please) | Hybrid role |

Xlysi•Spring, TX

1d•Hybrid

About The Position

We are looking for an experienced Telecom Administrator to support and manage enterprise-level voice and communication systems within a large-scale IT environment. This role involves administration of VoIP platforms, troubleshooting telecom issues, and ensuring high availability of communication services aligned with business SLAs.

Requirements

Bachelor’s degree in IT, Telecommunications, or related field
5+ years of experience in telecom/voice administration in enterprise environments
Strong hands-on experience with VoIP technologies and SIP protocols
Experience with enterprise telephony platforms (e.g., Cisco CUCM, Unity, UCCX or similar)
Good understanding of networking concepts (TCP/IP, VLANs, QoS)
Experience working in SLA-driven support environments
Familiarity with ITIL processes (incident, problem, change management)
Strong troubleshooting and analytical skills

Nice To Haves

Experience with cloud-based communication platforms (e.g., Microsoft Teams Voice, UCaaS)
Knowledge of session border controllers (SBC) and voice gateways
Relevant certifications (CCNA/CCNP Voice, Collaboration or equivalent)
Exposure to global telecom environments and multi-site deployments

Responsibilities

Administer and support enterprise voice platforms including VoIP, SIP, and IP telephony systems
Manage and maintain call routing, dial plans, voice gateways, and session border controllers
Monitor telecom systems performance and proactively resolve incidents within SLA timelines
Perform configuration, upgrades, and patching of telecom infrastructure
Support unified communication platforms including voice, voicemail, and conferencing solutions
Work closely with network teams to ensure QoS and optimal voice performance
Coordinate with telecom vendors and service providers for circuit provisioning and issue resolution
Participate in incident, problem, and change management processes (ITIL aligned)
Maintain technical documentation, diagrams, and operational procedures
Provide L2/L3 support for telecom-related issues and escalations