Tele Tech Support Specialist (3239)

Radiology Associates of Albuquerque, PA•Albuquerque, NM

43d•Onsite

About The Position

This position provides a variety of support functions to both Teleradiology physicians and clients. The schedule for this full-time role is Saturday through Wednesday, 12pm-8pm. All employees are expected to work collaboratively, contribute to departmental success, communicate effectively, be organized and time-efficient, accountable, responsible, follow company policies, and conduct themselves professionally with self-control to contribute to a positive work environment.

Requirements

Proficient in usage of various office equipment and computer software applications such as Internet and Microsoft Office Suite: Outlook, Word and Excel.
Ability to examine documents for correctness and interpreting their accuracy, gathering, analyzing, and evaluating data.
Ability to communicate, follow, comprehend and present data in verbal and written forms using proper grammar, spelling, and punctuation.
Demonstrates excellent phone etiquette.
Ability to promote excellent interpersonal skills.
Establish and maintain effective work relations with staff, vendors, and affiliated associates.
High School graduation or GED
Minimum of one year experience in a healthcare or physician group environment

Nice To Haves

Knowledge of medical terminology preferred.
Gains proficiency in Radiologic Radiology Information System (RIS) and Hospital Information System (HIS), RAA & Hosptial PACS, Actionable Findings software, MedInformatics, EPIC, PenRad, Nuance, Powershare, PowerScribe, PenLung, Qgenda, OnRad portal, InteleViewer & InteleBrowser is required.

Responsibilities

Maintain communication between sites and physicians, which involves handling both incoming and outgoing telephone calls.
Maintain Monthly Tracking Log.
Manage and track all flow of paperwork.
Responsible for equipment and area maintenance including fax machines, dictation equipment, computers and general upkeep of the department.
Responsible for knowledge and use of various software applications (RIS, PACS, PowerScribe, Actionable Findings, Nuance, etc.)
Assist with looking up prior imaging for clinic.
Assist radiologists in general workflow, troubleshooting system errors, making calls for the Radiologists for pathology results.
Wash, dry and appropriately fold laundry (per folding instructions) daily.
Stock refrigerator with drinks as needed.
Secure building by conducting a walk through to check perimeter.
Monitor building and MRI alarms and utilize emergency phone tree if needed (after hours shifts only).
Perform additional duties as assigned.