Teen/Tay Manager of Youth Success

Booker T Washington Community Service Center•San Francisco, CA

2d•$85,000 - $90,000•Onsite

About The Position

Booker T. Washington Community Service Center (BTWCSC) seeks a dynamic, strategic, and culturally grounded Teen & TAY Manager of Youth Success to oversee teen and transitional-age youth programming for youth ages 13–25. Rooted in the Children’s Defense Fund (CDF) Freedom School model and BTWCSC’s Freedom Academy values, the position provides leadership, supervision, and vision for programs that empower Black, Brown, and underrepresented youth to thrive academically, emotionally, and economically. The Manager ensures program quality, data integrity, and strong youth outcomes while supervising Teen and TAY Coordinators, program aides, and youth interns. The role shapes a developmental pathway connecting middle school, high school, and adulthood through youth development, workforce readiness, higher education, and wellness supports. Programming emphasizes cultural pride, academic engagement, emotional wellness, leadership, civic responsibility, positive relationships, college and career exposure, life skills, independence, and intergenerational connection. The Manager works with internal teams, families, schools, city agencies, and community partners to coordinate support and opportunities for youth. This is a full-time, exempt, in-person position based on-site in San Francisco. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with some nights and weekends, additional hours for events and meetings, and travel to special events and field trips. The annual salary range is $85,000–$90,000, commensurate with experience, with a complete benefits package.

Requirements

Bachelor’s degree in Education, Social Work, Youth Development, or a related field.
At least 5 years of progressive experience working with teens and young adults.
At least 2 years of direct supervision or management experience.
Strong knowledge of San Francisco youth ecosystems, especially in Black and historically marginalized communities.
Deep understanding of trauma-informed care, identity-affirming youth development, and racial equity frameworks.
Proven ability to manage staff, balance multiple projects, and meet grant deliverables.
Excellent communication, documentation, and interpersonal skills.
Proficiency in Google Workspace, Airtable, and DCYF CMS or similar data systems.
Current California driver’s license, current auto insurance, and a clean driving record.
Ability to pass TB, background, and Child Mandated Reporter clearances; applicants must pass a full background check and LiveScan.
Current CPR and First Aid certificate; certification must be renewed every two years.
Current TB immunizations; immunizations must be renewed every two years.
Ability to stand for extended periods, kneel, reach, bend, and lift objects weighing more than 35 pounds.
Ability to work occasional weekends and additional hours for program activities, staff events, evening and late-night duty, and staff meetings.
Ability to travel to special events and field trips.
Ability to work respectfully across diverse cultures and backgrounds, maintain confidentiality, serve vulnerable populations, build rapport, exercise sound judgment, adapt to change, and pursue self-development.

Nice To Haves

Master’s degree in Education, Social Work, Youth Development, or a related field.

Responsibilities

Oversee daily Teen and TAY program operations, ensuring activities reflect cultural affirmation, joy, and pride in Black identity.
Supervise and coach the Teen Coordinator, TAY Coordinator, and program aides using trauma-informed, restorative, and equity-centered approaches.
Lead weekly Teen/TAY team meetings and bi-weekly coaching sessions to review program data, address youth needs, and align program pathways.
Align Teen and TAY programming with the K–8 Freedom Academy to create a clear developmental pipeline.
Oversee the creation and implementation of curricula and lesson plans highlighting the histories, resilience, and contributions of Black and Brown communities while supporting academic and emotional growth.
Work with the Associate Director of Expanded Learning & Enrichment to meet grant deliverables and measurable outcomes, including attendance, stipend tracking, and academic benchmarks.
Serve as the main escalation point for youth and family issues and ensure culturally responsive communication and solutions.
Maintain contact with parents, caregivers, and case managers to coordinate support for youth, particularly those navigating trauma, housing instability, or academic barriers.
Oversee participant stipend programs and ensure payments are timely, accurate, and tied to attendance and participation metrics.
Connect Teen and TAY participants to BTWCSC wraparound services, including Food to Freedom, Bsafe, and Senior wellness.
Incorporate Freedom School themes into Teen and TAY program cycles.
Create safe, inclusive learning spaces for Black LGBTQ+, immigrant, and differently-abled youth, with visibility and representation throughout programming.
Manage data collection and reporting systems, including Airtable and DCYF CMS, to document attendance, participation, stipend distribution, and case management follow-ups accurately.
Submit monthly narrative and data reports to the Associate Director of Expanded Learning and Enrichment.
Ensure compliance with safety, licensing, mandated reporting, and workforce development standards required by funders and city agencies.
Partner with the K–8 Freedom Academy Manager to coordinate grade-level transitions and create mentoring opportunities between teens, TAY, and younger youth.
Cultivate and maintain partnerships with SFUSD schools, City College, and culturally aligned community-based organizations to strengthen access to postsecondary and employment opportunities.
Participate in citywide coalitions, conferences, and learning exchanges that strengthen BTWCSC’s visibility and impact in youth development.
Travel to special events and field trips and perform additional duties as assigned.

Benefits

100% employer-covered health insurance.
Dental insurance.
Vision insurance.
Paid time off, including 15 days of paid vacation, holidays, and Center seasonal breaks and closures.
Workers compensation.
Employee Assistance Program.
Monthly wellness benefit after 90 days.
Access to daily hot meals and snacks.
Commuter benefits after 90 days.
Life insurance.
Disability insurance.
401(k) match plan, with a 4% company contribution and a required 1% employee contribution.
Professional development opportunities, including conferences, seminars, webinars, and training.
Complete benefits package.